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Old 01-27-2003, 04:10 PM   #1 (permalink)
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Outdoors Beware Netica, Inc (NeticaMall.com)

I would like to post this into a rating, but am not sure if it's appropriate... since I never completed an order with the company. Here's a glimpse of my experiences with them:

I am extremely upset with an incorrect price posting and the service I received from NeticaMall.com.

Listed on Pricewatch.com was the following:
<SNIP>
Trendware
Info...

TrendNet 8Port 10/100/1000Mbps NWay Copper Gigabit Ethernet Switch

TrendNet 8Port 10/100/1000Mbps NWay Copper Gigabit Ethernet Switch
(Part - TEG-S40TXD)
Price: $ 220
MinOrder: 1

Ship 1 : $8.00 Flat Fee Flat Gnd Ship in 48 US states
Updated:1/27, 12:16 PM
$228.00 Netica, Inc
Info...
866-257-0870
CA
</SNIP>

It clearly advertised an 8port 10/100/1000 switch for 228$, but after some research, the part number is for a 4-port switch.
When I spoke with a salesperson at neticamall.com (18662570780), they advised that it was a typo. I requested they honor the price that was advertised, or at least give me a discount on the 8 port switch. I was then transferred to a "Supervisor". I spoke with James Lin. I explained the situation, and requested that they honor the price that was advertised, or at least give me a discount on the 8 port switch. I was told no. I requested something be done to correct their mistake. After some discussion, James called me a F*&King idiot, and hung up on me.

Pricewatch has since been updated, but I would be careful with this company...
John

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Old 01-28-2003, 08:18 AM   #2 (permalink)
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Call them back and ask to speak to someone other than the guy who called you a f'ing idiot. Feel free to post this in resellerratings, others can learn from your experience.
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Old 01-28-2003, 08:41 AM   #3 (permalink)
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Hmmmm customer service .. you have to love it. Yea please feel free to update this, I would like to hear more if you call back.


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Old 01-28-2003, 09:02 AM   #4 (permalink)
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Pricewatch.com has a report mechanism - I'd use it right about now.
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Old 01-28-2003, 09:36 AM   #5 (permalink)
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I've found with price watch, if the vendors prices arn't the same at their sight, don't bother with them. Even the ones that tell you to mention price watch to get the low price. The honest ones will have the same price and shipping for their everyday prices.
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Old 01-31-2003, 09:55 AM   #6 (permalink)
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Thanks for the responses.

> Call them back and ask to speak to someone other than the guy who
> called you a f'ing idiot. Feel free to post this in resellerratings,
> others can learn from your experience.

I did post to resellerratings, so hopefully others won't deal with this company either. I tried calling back, but I think it's a 2 or 3 person shop, and it appears that he's the top of the food chain there.
How sad. With that kind of service, I can't imagine them being in business for long.

> Pricewatch.com has a report mechanism - I'd use it right about now.

Did that before I posted here.

> I've found with price watch, if the vendors prices arn't the same at their sight,
> don't bother with them. Even the ones that tell you to mention price watch to get
> the low price. The honest ones will have the same price and shipping
> for their everyday prices.

Yes, but I have 2 points on this.
1) I'm an end user. I don't have an endless budget to spend on hardware. I have to BEG for funding approval from my Boss/Manager/Accountant/Wife...
If I can save 50$ on something, because one vendor can get a better deal than another.. then I may be willing to take a little chance!

2) If someone advertises a price for something, and turns around and doesn't sell the product for that price it's called FALSE ADVERTISING. This may be new to some.. but that's illegal.
If you're ever in one of the major computer/electronics chain stores (I won't mention names here)... and notice that the price on the shelf is marked incorrectly (wrong item, something like that)... take it to the counter, and when they ring it up, tell them that the price on the register is wrong, and what the price on the shelf is. I'd put odds that they will honor their price mistake. This is due to lawsuits that the corporation has received for price fruad/false advertising in the past.

Now I'm sure that this maw and paw shop doesn't care about that.. but had they bitten the bullet and sold the product for their advertised price in the first place...
OR
Had they simply been curtious enough to explain to me that they simply made a mistake and had been so kind as to give free shipping, or somehow make an attempt to make up for their mistake rather than calling me an F'ing idiot... they could have avoided this whole mess.

Hope this better explains my perspective on the situation.

Thanks,
John
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