Use ResellerRatings!

Before X-mas, we ordered a CPU, switch, and case from MWave.
Unfortunately, UPS damaged the case during shipping. We contacted UPS via their website which has a page for making damage claims. A representative came out, picked up the case, gave us a receipt, and we never heard from them again.
I looked up the old tracking number, UPS shows that the shipment was damaged and that we chose to accept it that way. What the . . .?

Yesterday, I contacted MWave and told them the situation. I got an e-mail earlier this morning stating that a new case had been shipped and that they would contact UPS about the damaged case.

I also posted remarks at ResellerRatings.com and expressed my extreme pleasure with the way MWave handled the situtation. I also have a response e-mail that I was told I could post the contents of:

Thank you very much. Any comments whether good or bad helps us to serve you better. We appreciate your business and look forward to future business.
Thanks Again,
Multiwave Technology
Claims Representative

I omitted the reps. name

This just goes to show, the remarks are read by most companys and they do what they can to make sure the customer is taken care of.

I would ask that we all continue using ResellerRatings.com, as that it truly benefits us ALL.

[Nighthawk]

I always check it. I just wish that the price search function was more useful.. It's never had what I need as a category in it.

That's great that MWave would ship you a new case like that!

[rourkchris]

I have been thinking of ordering some MWave branded PC2700 DDR memory. After reading your post on how they take care of their customers I'm sold on them.

[joker_927]

I just ordered from a seller that had a 4.79 rating, hope I get my stuff.

Usually never go below 6-7 but it was a REALLY good price.

[EndobioticChaos]

It's not a good price at all if you don't get what you paid for.