Cyberpowerpc.com Any Good?

[mosconi]

Posting my experience with Cyberpower PC just to let prospective buyers make informed decisions and not make the same mistake I made in trying to deal with these folks regarding warranty issues.

RE: Warranty issue; one of my USB ports has self-destructed
Fri, November 20, 2009 2:03:53 PMFrom: Cyberpower Tech Support <techsupport@cyberpowerpc.com>Add to Contacts
To: Cameron Becker <maricam4@yahoo.com>


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Cust#G6VXN6

Hello Cameron. I'm sorry but as stated previously this is not a warranty issue since the port is physically damaged. If the port was intact and working before but had stopped recognizing devices connected to it, then it could be considered defective and might be covered under warranty. In this situation, the issue concerns a part that has been damaged when you removed your headphones you connected to the port and can be considered the result of abuse or misuse when unplugging the headphones. Our policy clearly states that such damage would not be covered and as such we are honoring the terms of our warranty.



--
Kevin Wong
Tech Support
Cyberpower Inc.
(888)900-5180




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From: Cameron Becker [mailto:maricam4@yahoo.com]
Sent: Friday, November 20, 2009 12:33 PM
To: Cyberpower Tech Support
Subject: Re: Warranty issue; one of my USB ports has self-destructed


The USB port is not "physically damaged" as you claim, the port is "defective" because it is a USB port that was being used properly to connect headphones and "fell apart" when I unplugged my headphones. If the CD tray falls out when I take out a CD or the DVD tray falls out when I remove a DVD they would be "defective" and this situation is no different. It would be in your best interest to honor your (3) year warranty and replace this "defective" USB port.

I am absolutely using the rear port right now but it is less convenient and I have a warranty in effect on the front port which came apart during normal use. My suggestion would be that you do the right thing and replace the defective USB port. I have had about (10) desktop computers in my lifetime and I have never had a USB port just "come apart" on me during normal use until I bought a PC from Cyberpower.

Nothing will turn a satisfied customer into an "unsatisfied" customer quicker than a company that does not honor its warranty and stand behind their product. Please give this a little more thought before you decide not to honor your warranty.

Thank you in advance for your consideration in this matter.

Cameron W Becker



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From: Cyberpower Tech Support <techsupport@cyberpowerpc.com>
To: Cameron Becker <maricam4@yahoo.com>
Sent: Fri, November 20, 2009 10:21:54 AM
Subject: RE: Warranty issue; one of my USB ports has self-destructed


Cust#G6VXN6

Hello Cameron. I'm sorry but this issue would not be covered under warranty since the port is physically damaged. You will need to either use the other ports, such as the one on the back panel, or connect a USB hub for additional front panel ports.



--
Tech Support
Cyberpower Inc.
(888)900-5180




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From: Cameron Becker [mailto:maricam4@yahoo.com]
Sent: Thursday, November 19, 2009 7:31 PM
To: techsupport@cyberpowerpc.com
Subject: Warranty issue; one of my USB ports has self-destructed


I purchased a Gamer Infinity SLI KO about (7) months ago and I really love it! That being said, the USB port I have been using to plug in my headphones just fell apart today. The little metal keeper that goes around the port and keeps it in place popped out and will not pop back into place and keep the port intact. I'm enclosing a picture of it so you'll know what I'm talking about. Please let me know how I can get this fixed asap.

Thanks

[bkiser]

They make garbage PCs cheap which they sell for a slim profit. If they actually supported their machines properly, there would probably be no profit.

I made the mistake of reading both positive and negative reviews, and hedging my bets that "I'll probably be fine", so I ordered. The hassle was a nightmare, and I eventually ended up returning the PC and taking a financial loss because they would not give me a full refund.

If you order from these goons, you deserve whatever you get. I hope you make a careful, informed decision. Good luck.

[michaels39]

Originally Posted by topbuy

if i were to recommend online store..Cyberpowerpc.com would be the one..

You seem to be in the minority,after the dozens of complaints and horror stories I've seen in many tech forums,I wouldn't risk my hard earned money there.

[eitak]

My advice for cyberpowerPC... NO NO NO NO NO!
DO NOT TRUST THEM.

They do not put customer as priority. They shipped the wrong order, and expect you to ship it back to them.

(My current review is deactivate because of the 48 hours period of activation for Merchant member.)


They deleted my Review <---------

Obviously is not a Honest merchant.

[Cristi2368]

I bought a system, within 6 months the CD Rom went. They sent another one. The system overheated all the time and would just freeze up often. Losing all work and causing to restart the computer. Cleaned all intakes and fans every few months and still did it. What a piece of Crap. Bought a I MAC. Over a year ago, not one damn problem with it at all. EVER.....THis was last December. No virus, no freezing.

[SGTDRE]

To be honest, you should look in to building your own System, There many good Forums out there that will Give the best advice and you could get the PC you really want.

And I would never trust Any of these types of outfits that sell Gaming Systems, They just oooozzzz Cheap & Come Get Ripped off.

Dre

[michaels39]

There are good builders out there,you just have to do the research to find them. Building your own is cheaper,but it's not something to be approached lightly,there's a lot that can go wrong and can require a lot of patience.

[frozenstar]

It's really hard to trust anyone specially if they already got some bad complaints and reviews. Make sure you research first before you indulge in any negotiations.