Quote:
Originally posted by thronka
I had problems with newegg in a couple of ways: 1. the OEM prcessor was not wrapped very good and the pins could of been easily bent. 2. All the items I got where defective and they (the 1800 people) wanted more money from me to pay for restocking. ON DEFECTIVE equipment??!?! I just decided to have my local computer maker deal with it rather than me because she would lose the money and not me. |
Newegg charges a restock fee if you aren't willing to get a replacement of the same item if it is defective and instead want a refund. If you want a replacement of the same item, the only additional cost is for you to ship the item back to them. It's in the fine print when you order.
http://www.newegg.com/app/warranty.asp
Appropiate quotes:
"Money Back Guarantee- Refund period
All items except otherwise mentioned, may be returned within 30 days from the original invoice date for a refund. CPU and memory products must be returned within 7 days from the invoice date for a refund. A return authorization number is required for all returns.15% restocking fee may apply. Additional deduction will be made for CPU to account for current market value. These terms apply to refunds. All items have at least a one year warranty except for OEM CPU's which have a 30 day warranty.
Due to manufacturer policies, all Software, Retail Boxed Processors, Notebooks, Blank Media Cartridges, Routers, products are non-returnable. Please contact the Manufacturer.
Refunds are issued back to the original source of the purchase. We do not issue store credit.
Physical damage to any product will void the product's warranty. Modifying a product in a permanent way is considered physically damaged. Newegg.com cannot honor warranty for CPU's that have bent pins, cracked or chipped cores, burnt or otherwise sustained any other type of physical damage. Physical damage voids any warranty previously implied for any product.
Restocking Fee
A 15% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refund after 30 days."
and
"1. NewEgg.com SATISFACTION GUARANTEE - NewEgg.com offers our customers a 30-day satisfaction replacement or refund guarantee on all purchases, except:
7-day replacement or refund guarantee on all CPU/Memory products and refurbished computer products 1.
Note: For CPU, base cost will reflect current market price, and 15% restocking fee will apply after this adjustment. Therefore, total refund is subtracting.
However, to take advantage of NewEgg.com's return guarantee policy, Customer agrees to comply with NewEgg.com's Product Return Procedure as below. Any breach of NewEgg.com's Return Policy Procedure will result in the loss of NewEgg.com's replacement/return guarantee. Furthermore, all return shipments not in compliance with these instructions will be rejected.
Product Return Procedure:
To return a product based upon NewEgg.com's replacement/return guarantee, you must obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). Please use this link to file for RMA: All RMA must be filed online. NewEgg.com will not accept returns without prior authorization and a RMA number. Once issued, RMA numbers are valid for 15 days within which return products must be received by NewEgg.com. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
Customer is solely responsible for shipping any returned product to NewEgg.com. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, NewEgg.com's Return Procedure will be breached and NewEgg.com will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component.
NewEgg.com will not refund to Customer the original shipping charges. In addition, NewEgg.com will assess a 15% restocking fee against the Customer's account on all returns for refund."
All this seems very reasonable to me. Some stores will never give you your money back, instead will just repair/replace the item only. In any case, you *DID* read the terms of service before you ordered, didn't you?
Now, as for the restrictions on CPUs (physical damage), you have to understand it's amazingly easy to screw up a processor on the install (especially if it's an AMD chip). This, and the fact that shipping an OEM processor can be troublesome, is why I always buy the retail versions of the processor, which are guarranteed to be packed correctly and have a three year manufacturer's warranty.
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