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Most of the discussion here is rather lightweight considering this is about Frozencpu. The reseller ratings here are lower than they appear which was discussed by a few customers who had conversations with the owner Mark, Matt and John. I had read up on this company which seems to go back as far as 2002 or so with several major complainants as to the attitude, language and professional conduct this joint chooses to carryout on new and existing customers regarding poor packaging resulting in damaged items (electronics...need we say more), wrong parts being shipped and allegations that the customer ordered the wrong parts, then a few issues on receiving used parts re- packaged (Best Buy does that), shipping parts 2, 3 or more months after the order and charging the customer the entire amount at the time of order, as well as many customers who just get plain jerked around due to a return policy that has un-friendly written all over it. The best for last, there were several complaints that parts ordered were either dead on arrival or defective within their 30 day policy, returned then frozencpu says they find nothing wrong and send the items back just in time for the 30 day warranty to expire. Several states do not allow this even though their website claims New York is the bearing laws and many mail order laws do not allow this delay either.
I looked into this and found that Frozencpu is run by young boys who probably are under staffed and have attitude rampant throughout their business. Just the fact that Mark, John and Matt have all the time in a work day being self employed to search through this post and the reseller ratings website, tells me they figure they will grow simply by registering on this ratings site and entering good experiences which will be good enough to deter the bad ratings they seem to continuously dish out to past and present customers.
Case in point, I ordered a power supply and received the wrong one. I called and Matt asked if I could use it even though they sent out the wrong one. You can figure out my answer to that question all by yourself I'm sure. Then, I ordered a replacement power supply all over again and they didn't package it in foam peanuts or air pillows, they just shipped it off in the original box. A power supply has circuit boards within them and heavy copper windings. Any large bump or typical shipping maneuver would likely result in damage or hidden damage. I saw the package mangled on the corners and yet the psu case seemed ok and since the unit powered up, I took a chance. 10 days later it quit and when it got to frozencpu, they said it works, "we're sending it back to you".
I got it back packaged in a shipping box, the psu on the bottom with shipping pillows placed on top of the psu. No cushion for the psu on the bottom though....duh. I plugged it in and it was a dead on arrival this time. I called, but being Saturday Sept 4, 2004, no answer. I sent an email that I was unhappy with this entire process so far. Guess what? Mark Friga replied to my email that evening and asked me to call him anytime after Tuesday Sept 7, 2004. I called on Sept 8, and he refused to take my call and put me with Matt who said "our 30 day warranty is expired now, we cannot help you". If you want to purchase our 1 year warranty we will send you a new psu, but we don’t have to do this, but we will offer this to you.
Hum, I have a dead product with the same issue, now outside their 30 day warranty but they had it for about 3 days and the FedEx folks had it at least 15 days. I had it for about 19 days. Funny how they start their warranty from the date of sale not taking into consideration I am on the west coast and paid for ground shipping so, 5 work days later I might see the psu. Then 5 days to ship it to them, and they sent it back 5 days again.
Good thing I read up on the games played by this company who has growing pains. Impressive the first time I surfed their website but once you get anyone there on the phone, I felt like the place was run by amateurs barely old enough to use good business practices if they learned them at all. They have a BIG EGO and when they go through a lawsuit, maybe they will figure out its cheaper and smarter to be in the business for the long haul rather than try to beat the customer out of a perfectly legitimate warranty claim or poor shipping/packaging just to rush the delicate electronic device to try to defeat a dumb mistake by sending the wrong PSU.
I will add to this. A friend of mine did all of the research on the type of PSU needed for our application. He located the parts at Frozencpu and also ordered the same PSU as I did, and guess what they did to him? They sent him the wrong model as well and this was within 3 days of my order.
Grow up or get out and make regular appointment with personality difficientcy disorder doctors regularly and pass out regular doses of Prozac to your staff 4X dailey and keep ordering refills till it sinks in you folks are on a path to S.O.L.
P.S.
They kept the power cord, original box from the manufacturer, screws and owners manual. (Super Flower supplies owners manuals). So, now they have parts which I own, not them. Give them back Mark. Or, just send me a new unopened Super Flower TTGI-550SS (2004 manuf date) with a return shipper label so I can put the old one in a box and take it to FedEx. I'll do my own sleeving since you seem to think opening the case is necessary to do a decent sleeve job. I'll live with the ATX sleeving that comes with it from the factory, theirs is a better job and I get to keep their 1 year warranty not letting you fittle farting inside delicate electronics zone suited for professionals who are educated.
See above (duplicate...this site hangs quite a bit)
09/13/04
FrozenCPU update: I got a call from Matt this morning, He wants to resolve this issue to my satisfaction. Well, FEDEX has the failed PSU on its way back to FrozenCPU for a refund. I'll advise once this is resolved.
09/14/04 2:00 p.m. PDT
I received the fan silencers from FrozenCPU today. These are part of the above concern and have been sent FEDEX for consideration as part of the PSU issue. I guess Mark was not aware the fan silencers had been shipped to me on Sep 8, 2004.
Last edited by gsuburban; 09-16-2004 at 09:03 AM.
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