Newegg.com CPU question

[upinya]

I trust newegg too, but if it were me.. I would return it. And get one sealed.

[screen]

Hi All,

Thank you for responding to my question.

I emailed service@newegg.com regarding my problem. I did not hear from them so far.

In your experiences, what is the usual time for service related responses from newegg?

About the processor, by looking from outside, it did not have any heatsink compound marks on the die. I did not want to remove the processor from the "glued" package because I thought it might void the RMA clause.

Coming to finding model steppings, aren't they visible on the processor from outside?

If I don't hear from them for some more time, I think I'll request RMA for the item.

[John C. Dechon]

prexaspes,

That's what I said before: Because NewEgg doesn't offer pre-sales advice/tech-support, people -- I don't know how many -- do buy stuff in ignorance and then they have to RMA it back. NewEgg must accept this situation.

John D.

[kjg]

Sorry a little off topic here.
But if you order off newegg and the product works but not on your system do they allow you to RMA it, as dabs say unlucky big lad not our fault.

[screen]

I tried contacting newegg.com on phone and I have a surprise message "newegg.com is closed today; We work Mon-Fri 8:30am-5:30pm US pacific time".

I filed a RMA request. I hope I can find someone at newegg to hear me.
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UPDATE
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A newegg customer service representative calls me at home and promised to send a replacement CPU. My hopes about NEWEGG.COM are going up.
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Update 9/3/02
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I received a replacement processor sent by newegg.com to me by overnight Fedex service. However, the package is in the same condition. I haven't seen a retail plastic packaging with open plastic layers, that are then sealed using a glue. I'm not sure if this is a resealing process by newegg.com or if it is AMD's original packaging.

Can someone confirm if the AMD retail plastic packaging for the CPU, on the edges, looks like there are two layers of plastic which can be pulled apart. However, one cannot pull them apart because they are together because of a glue.

I would appreciate a response from people who had bought AMD retail processors earlier.

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Update 9/4/2002
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This information is mainly for people who are ordering a retail Athlon XP cpu (or any other AMD cpu retail package) for the first time.

Newegg.com promptly replaced the processor within two business days. The replaced package had the same features as the first package i.e., it looked like someone opened the package and put it back with a glue. However, when I went to CompUSA to check the AMD retail packaging, I observed that "AMD packaging looks like an opened package that was put together with a glue", which is exactly what I received from newegg.com. Newegg.com sent me a correct item the first time. However, some service representatives at newegg.com could not understand what I talked about.

I think I'll buy again from newegg.com. The fault was mainly due to my ignorance (YES it is very true), some misinformation from the newegg customer service representative, and BAD packaging by AMD.