www.discountlaptops.com (anyone bought from here before?)

[Carl Uman]

I posted in the Mobile Computing forum but this looks like where I should have posted.

I've done some searching and can't find much comments on the place other than something from 1999 (didn't tell me anything other than it has now been in business for at least 3 or 4 years). They have some good deals but wanted to find out before ordering.

Thanks

[filmguy76]

I bought a sager laptop from these bozos about two years ago, P4 intel processor - paid well over 2k for it. After about six months it started crashing all the time, I spoke with the owner on many occasions and sent it in for repairs, but the problem always persisted. Eventually I was told their warranty underwriters had bailed on them and the could no longer try and repair it (they never repaired it once, so its not like they were doing it again) and they were not going to honor the 2 year warranty I had paid extra money for. I was basically S.O.L. on all accounts unless I wanted to sue them - which to be honest I considered but I didn't have the money to pursue.

Anyways avoid this place like the plague - I would have posted a review on the site but I dont have my invoice # any longer.

[nomaxim]

Welcome to RR filmguy76,

I'm afraid that even with your invoice number you could not at present leave a review. All reviews at RR must be left within 1 year of the purchase date. The current reviews give this company a 'Lifetime Rating'of 9.95 with 286 reviews since 25FEB2005. The BBB report also shows only one complaint in the last three years.

I would point out that they only have two reviews, here at RR, in the last year.

[filmguy76]

Well hooray for them. Just because they have a high rating does not necessarily mean they are a reputable company. These guys ripped me off. And anyone who does buisness with them should know they have at least one instance of not backing up their merchandise or their word.

RR's policy of exclusive invoice number and year limits makes me wonder who they're really trying to protect - the consumers or the companies?

Not everyone keeps a hold of an invoice or in matter of fact expects that they should have to for some review site.

Anyways - to all of you thinking of buying from discountlaptops.com - you've been warned. Do what you will with the info.

[nomaxim]

Well, this thread is 6 years old.

In reference to your warranty issue, discountlaptops.com/;

DiscountLaptops New Ownership and ATS Warranty Dispute

If you are a Discountlaptops Customer Who Made a Purchase Before June 1st 2007 - Please Read This Important Information

After a long and very costly dispute with our former warranty provider Ardent Technical Services, DiscountLaptops, Inc. (DL) has exhausted the resources needed to continue on under it's current business model and has been acquired by new ownership as of May 31st 2007. The corporation known as Discountlaptops, Inc. has been dissolved and all assets have been acquired by the very capable hands of The Intechrity Group, LLC, a Nevada corporation whose owners have been successful in the laptop business for many years.

In October of 2006 DL filed legal suit against ATS Warranty (ATS), a 3rd party warranty provider for many "Whitebook" laptop resellers, for failure to service contracts in place with a large number of DL customers. If you purchased an ADP, Extended or Onsite Protection Plan from ATS via Discountlaptops, Inc. we regret to inform you that ATS has filed both personal and corporate bankruptcy and has made no plans to service the warranty agreements that they entered into in the past. You are welcome to contact them regarding any warranty agreements or repairs at the numbers posted on their web site at www.atswarranty.com

ATS received full payment from DiscountLaptops.com for all service contracts sold to date. While ATS is a warranty provider, DL is a marketing organization. DL resells products from industry solution providers. All products offered by DL are serviced by that respective 3rd party, whether that item sold be a notebook computer, a software package, a peripheral, an accessory, or a service contract. We care about our customers, and are determined to represent the best interests of our customers according to our abilities and resources.

DL had provided ATS with several options to remedy the situation, all of which were refused. As a result, DiscountLaptops.com filed a costly suit against ATS Warranty in the state of Tennessee. Below are the actual public documents filed in the Courts of TN.

(Go to the website to view these documents)

We want all to know, DL has the best interest of its customers at hand and did everything legally and economically feasible to ensure warranty service to our customers via this third party service provider. The Intechrity group, LLC is not associated with and has no legal responsibility whatsoever to service or supply services to ATS contract holders or any other contracts held by the previous owner's or customers of DL or ATS.

It appears that the company that held your warranty contract went out of business. It appears that ATS Warranty gave 19 days notice of their intent to stop servicing over 1,200 contracts and that Discountlaptops.com INC. sued for 'Breach of Contract' and a few other things for ~$150,000. This all took place AUG-OCT 2006. (Go to the website to view these documents)

Also, it appears that Discountlaptops.com INC. had to sell itself off and is now under new ownership.

as of May 31st 2007. The corporation known as Discountlaptops, Inc. has been dissolved and all assets have been acquired by the very capable hands of The Intechrity Group, LLC

-and-

The Intechrity group, LLC is not associated with and has no legal responsibility whatsoever to service or supply services to ATS contract holders or any other contracts held by the previous owner's or customers of DL or ATS.

Originally Posted by filmguy76

Eventually I was told their warranty underwriters had bailed on them and the could no longer try and repair it (they never repaired it once, so its not like they were doing it again) and they were not going to honor the 2 year warranty I had paid extra money for.

Your warranty/service contract was with 'ATS Warranty Inc' not 'Discountlaptops Inc.'. I had a similar experience about 20 years ago. Luckily, another 3rd party contractor picked up the warranty/service contract. In your case that did not happen. I'd point out that many 'extended warranties' are through 3rd party companies. Personally, I don't use these type of services nor recommend them.

All products offered by DL are serviced by that respective 3rd party, whether that item sold be a notebook computer, a software package, a peripheral, an accessory, or a service contract.

Not that it matters really, neither company is in business any longer. It appears that 'The Intechrity group LLC' took over the assets of 'Discountlaptops Inc.' but not any of the liabilities.

Here is the Nevada SoS registration for Discountlaptops.com, INC. showing they were dissolved on 26SEP2007. That's 4 months later then stated on the website. They also appear to have been a family run or small business.

Here is the Nevada Sos registration for The Intechrity Group, LLC

[filmguy76]

Wow. You know that actually brings me some peace and closure about them then. I'm still out the 2k but it's nice to know the company is no longer in buisness.

I understand its not DL's fault the warranty went under - but they could have cut through some red tape and at least worked with me to replace the laptop or something.

Anywho thank you maxim for posting that info.

[nomaxim]

Have you tried contacting Sager?

sagernotebook.com/information.php?information_id=10.

They only have a standard 1 year warranty, but may be of some assistance. They offer free lifetime phone/e-mail support to the original owner.

2.c.
Lifetime Free Technical Support

SAGER WILL PROVIDE telephone or email technical assistance to the ORIGINAL PURCHASER of a Sager Product for as long as the Original Purchaser continues to possess the Product. All "Third-Party" software and peripherals are not covered by this Lifetime Free Technical Support. They are supported by their original manufacturers.

You will likely need proof-of-purchase and this would also depend on if it is a hardware or software problem.