Sliglhtly confused...

[DangerSeeker]

I see a lot of bad rep running through ComputerHQ's veins around here. I just recently did a decent size research project for my own needs of new and reliable vendors for PC parts, and ComputerHQ was one of the few with a flawless record that I found on the BBB site. Now, from what I have read here, there's no way in hell I'm going to purchase from them as many of the problems posted are quite similar to ones I'm trying to avoid repeating.

My confusion, however, is not here, as I am willing to bet that the info here is at least %90 reliable (there's always someone who screwed it up theirself, but due to their ignorance in the first place, blame it elsewhere, and the select few who are never satisfied). So how is it that a company as such has managed to keep a squeeky clean record with the BBB? I've heard some baaaadd things about the BBB before...but never though much about it...maybe I should start thinking now...

I'm actually quite disappointed as NewEgg does have an excellent rating here, but I can not approve of their policy in which I must agree to in order for my purchase to go through. I WILL NOT pay for any costs incurred due to a vendor making a mistake on their part. This is NOT accaptable under any means, and would be illegal if it were not a term you must accept before ordering. But the choices in parts is kindling down to nothing: you either have to deal with a dishonest crook, or agree that the crooked actions are acceptable (the "up front and honest" crook). Please let me know of any vendors that do not fall into these two catergories.

[crystaldragon]

In general the BBB isn't that strong a reference point anymore.

Your rating stays clean as long as you stay a member-in-good-standing (pay your dues) and as long as you can explain away any complaints made to / through them. That is the real key, "the complaint has to be made to them" (they generally make no effort to watch their members) Some of them don't even record complaints outside their particular county!

At one time they were an excellent organization. When businesses where proud of their practices being a member of the BBB meant something.

In my area at least, there isn't even any real point in being a member. You pay the yearly dues, you get a wall plaque and invitations to their meetings! Almost forgot, you get permission to use membership in your advertising too!

In fact there are many businesses that have found out if you aren't a member you get a better result when people check because the answer is always the same. " We have no record of any complaints about "xyz business"

JD

[DangerSeeker]

Well, I'm definately glad I found this place before I went and risked my dough there [ComputerHQ]...

Still haven't found my new vendor yet...but I will, damit