Sony Customer "Service" Sucks

[Flyhigh96]

I spent a lot of big $$$ to buy a Sony VAIO digital studio computer which comes bundled with video and photo editing software, a memory stick reader, IEE1394 to plug my Sony digital camera in directly.

I have had nothing but problems for four months, and would you believe this computer will NOT interface with a Sony dedicated digital photo printer. I mean who would imagine that SONY would NOT update their printer drivers to all a Sony photo printer to work with the new SONY Digital video/photo studio computers?

I have made many attempts to contact Sony but get put on hold for 30+ minutes and give up...and contacting via EMAIL only gets an automated response. I've tried at least a dozen times, and TWICE they sent back a "try this" list...none of which addressed my problems.

At the end of the list they suggest REPLYing to that Email if their suggestions don't fix the problem. Doing that gets another Email saying they can't respond as it is an automated reply ;>(

The Cd writes and can read the data....and then the data disappears and the disk is unusable.

The modem fails to respond after restarting the computer. Must go to control panel, remove the modem, restart, shut down, unplug, replug, restart....then it works again.

I finally begged the dealer to take this back after four months which they did and replaced with another Sony. The second one has its own set of problems including the modem and the parallel port won't send to the printer. Troubleshooting shows it's OK.

Restarting with the Sony printer plugged into the front USB resorts in a system lockup at start. System is extremely SLOW with a Zip drive plugged in.

Sony makes very fine cameras, and the dedicated photo printer is unsurpassed for print quality....4X6 max....but their computers suck, and Sony's customer <ahem> "service" is the absolute pits.

one can't go wrong with a Sony camera, but I would suggest anyone considering a new computer to stay away from Sony, even with all of its bundled photo and video software.

The OS is Win XP which also seems to have a lot of bugs.

Flyhigh96, welcome to Resellerratings and TechIMO!
You may want to post questions to some of the problems you are having in the Tech Support Forum here.
Also I have found Windows XP to be a very stable OS, with few problems. Maybe someone can help you with the problems you are having with it in our Applications & Operating Systems forum. There are many knowlegable people here all willing to help.

[NeoStarO1]

I second what Surreal Said!

Welcome to TechIMO!!! Glad to have ya on board! And you'll find your answers from a varity of great people with skills in just about every aspect you can imagine, Even our woodsmith Knothead who just built a beatiful Case to house his electronics.


NeoStar

[MegalosSkylaki]

Ha ! Flyhigh96 ,
Maybe I can send you some phone number from my battles with SONY.
I still have some unresolved issues: mainly, they should compensate me for my time getting them to do THEIR job.
DOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOG

[HfdWolfPack]

My boss bought a Vaio to go with his Sony DCR-pc5 Camcorder for "easy, compatible" video transfer........

It took; 5 months,1,000 calls to Sony tech support ( The number and automated system pattern is forver carved in my brain), 2 RMA's, 3 IEEE cables,a trip to a camcorder repair shop, and finally a trip to their NY store to get it working.

Sony is teh suxorz


In other words....I feel your pain

[MegalosSkylaki]

Maybe we should all demand of SONY compensation for our time.
At one point they tried to pull this "disclaimer" clause on me which is for factors beyond their control.
A Manual ?
Knowing Intel doesn't make chipsets that support AMD CPU's ?

Perhaps a demand to their CEO for compensation for deficiencies within their control and REimbursement for OUR time wasted with getting them to fix what should have worked as represented.

DOOOOOOOOOOOG

[Flyhigh96]

Registered: Oct 2001
Location:
Posts: 865
Ha ! Flyhigh96 ,
Maybe I can send you some phone number from my battles with SONY.
I still have some unresolved issues: mainly, they should compensate me for my time getting them to do THEIR job.
DOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOG


Phone numbers would be appreciated. Send to Flyhigh96@aol.com
Thanks. And thanks to all for their comments.

BTW, I'm now on my third Sony and started loading my old SW one at a time...discovered that after loading Quicken 2000 and restarting, then the modem failed to respond. Removed QW, and modem worked. Installed QW and modem failed.

Now I'm going to try other programs. My Scanner didn't work with my second Sony, works with this one....though like the modem, perhaps other SW will conflict when I load it/them.

FYI, going to a google search and "Sony Vaio" one can find a LOT of unhappy Sony CUSTOMERS. And searching on "Sony Sucks" finds a lot of unhappy Customers with other Sony products.