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UPS Half Delivery --or Dumping
While on a vacation in another State recently, I had a late evening flight back home to New York City.Because of a spine injury, I was accommodated by the airline with a bulkhead seat and by the airport with a wheelchair.
However, I know that my walk-up ‘townhouse’ style apartment would present a problem with luggage as it was on an upper landing and my arrival was late at night when help might be difficult to arrange.
So I shipped much luggage home by UPS Ground as the Hotel used that carrier for its daily package pickups. This service includes to-the apartment delivery even in a walkup, although in fact the issue I will describe applies to hi-rise elevator/doorman buildings as well.
The issue I call dumping.
When I did not receive delivery having stayed home on the expected day I called UPS to inquire and was told it had been delivered to the Housing Office. This is the alternative when a carrier rings your bell and finds that nobody is home. I was of course home. After my complaint to UPS, I was told the NYC delivery facility would call me up within an hour to arrange for its delivery to my apt as per the contractual agreement—for which I had paid for and which UPS does not deny. “Our drivers are trained to deliver the package directly to the tenant.”
Six hours later when the Facility had closed I was called by a “supervisor” who told me, “can’t you get somebody in your Housing Office” to deliver the package?” This only confirmed my suspicion that UPS drivers are directed by local management to dump packages at any central safe location and leave the recipient to pick up and self-deliver the item. This, of course, defeated the very purpose of shipping luggage back home to myself and furthermore was a cheat on what I had paid for and been promised: deliver to my door.
The short answer is “No” but I amplified that contractual agreements don’t permit office workers to deliver packages to the various walk-up buildings and with 600 plus units building staff could not complete the jobs that UPS had started and failed to complete as a time-saving maneuver. Personally, I found even his question as showing a lack of pride in his Company that a “supervisor”, instead of correcting the failure to perform, tried to slough it off on a third party.
Wednesday I was promised a delivery on Thursday of the package still sitting in the Office, but instead UPS dumped another package delivered to me—without ringing my bell—in the Office which has a sign up
"If you have been frustrated by this experience, here is what you can do:
Call UPS: 1-800-742-5877"
In my sister’s building—which is a hi-rise elevator building—UPS also does not deliver to apts despite its contractual responsibility to do so. Instead, it dumps all packages—even when the tenant is home—with the doorman. Imagine trying to maneuver packages past a rapidly closing elevator door and the injuries that may result.
The reason UPS I believe does not stop this practice by its delivery people is that it encourages it and requires it so as to deliver the maximum number of packages in the minimum amount of time. This is not a driver problem here in NYC and I would suspect in other urban areas but a management problem.
MegalosSkylaki
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