Not Impressed with Newegg lately

[crazyeyesreaper]

had 2x Sapphire 6970s die on me,

In previous situations newegg has always taken the gpus back including a 4870x2 i had before that that died 7 months after purchase,

This time around i get to pay for shipping on both cards get a product worth less then i paid for, and of lesser quality, and ill get to wait about 6 months, on getting a working $750 purchase, since the gpus work in 2d but in Xfire, or single gpu tested on both seperately they crash under 3D load, this was confirmed on multiple systems and PSU's. Sapphires rma test will be a if it boots it ships, so likely to say, Im not impressed Newegg, you're customer service use to be far more helpful, I mean damn it takes Sapphire a week to respond to an RMA request email. With all the money spent at newegg, and with the previous tip top service, i have to say newegg use to be alot better then this, Im not impressed by there service, since ill be waiting a long time to get my only PC working again and at a greater cost to me.

[crazyeyesreaper]

LOL newegg gives me a phone number for Sapphire directly they say there open 9 to 5 monday through friday, but theres no anwser and the name im greeted with on the phone sure as **** isnt Sapphire.

[crazyeyesreaper]

As seen below in previous RMA issues they gave me a refund or took care of the problem 7 months after the fact now they wont do anything, awesome customer service newegg seems you like to drop the ball.

[crazyeyesreaper]

still trying to resolve the issue with newegg currently been on the phone for hold about 1.5hrs to talk to them directly which was worthless,

after 4-5 live chat sessions still no resolution

called that damn number for the last 5 hours no response till just now but the guy who handles RMA's isnt even in or available, and im still stuck with $750 worth of usless graphics cards.

[crazyeyesreaper]

oh heres an interesting Tid bit direct from Sapphire
RMA/Warranty
Sapphire VGA products carry a 2 year warranty with all enquires carried out through your initial place of purchase. This can only be carried out by the original purchaser Please contact your Dealer/Reseller for Warranty / RMA service. They will require proof of purchase which includes the original invoice/documentation.
Product Warranty will not be valid even if returned after purchased for the following cases:
-Products that are defaced or physically damaged and modified by customer.
-Products that become non-functional due to customer improper use.
-Products that cannot be verified as Sapphire products.
-Products that do not have a matching serial number between the product
and the original receipt.
-Products not sold from our official distributors or resellers.

GPU or ASIC device (VGA) is sensitive to thermal (heat) issue. The heat sink or fan is designed to meet the requirements for reliability of the product and the warranty is rendered invalid if the product is dismantled or the heat sink or cooler fan are removed as this may causes damage to the GPU or ASIC device . Non-compliance will cause the warranty of the product to be void and repair will be at the users cost.

Currently Sapphire does not directly provide any warranty extensions. Please contact your reseller or distributor for any 3rd party warranty extensions that may be available through them. Any extensions provided by the reseller are independent of Sapphire.
All replacement product may include new, reworked or refurbished product and parts.

Any repaired, replaced or exchanged products will be covered for the remaining period of the original warranty.

Sapphire reserves the right to change this policy without advance notice.

General Card Specifications can vary due to component availability.
NB: Warranty may vary from Country/Region and the customer must verify directly with the Sapphire Authorised Dealer/Reseller from where the product was purchased..
For any overseas return on RMA outside their normal warranty with their local supplier, the local RMA centre will apply a basic administration fee to cover the logistics return of the RMA items back and forth from Hong Kong.

according to Sapphire all RMA's are handled through the Retailer where i got the GPUs so it seems to me Newegg is knowingly trying to screw me over as a consumer.

[crazyeyesreaper]

called them again, they basically claim that even though sapphire is telling me i must deal with newegg, newegg keeps directing me to sapphire, happy circle jerk for everyone, I really dont understand why there making such a huge issue out of an RMA all there doing is forcing me to wait longer and find a new etailer to supply my parts, From the looks ill be switching to tiger direct after the lackluster support ive received from newegg.

[crazyeyesreaper]

a Newegg rep with a good grasp of the situation has finally contacted me and gone above and beyond to help me out. Im extremely happy now as to the turn out, a big Thanks to Diane, I am very grateful for your help and understanding with my situation and making the effort to fix the problem