OMG, my nighmare with AirSoftMegaStore.com

[SiliconJon]

I haven't had an experience this bad for over a decade. I'm going to shorten this for the moment.

I ordered a NEW airsoft rifle and accessories from these "people" and they sent me a used rifle that was scratched, dented, and dirty. It fired fewer than 30 rounds of my back porch before it quit - wasn't jammed, clip seemed to be fine. I tell them I paid for a new rifle, I want a new, Working, rifle. They tell me send it back and they'll repair it, or replace it if it's unrepairable, RMA issued. They refuse to send me a new item like I ordered. I contest the charge, they then tell me they refuse to further deal with me since I contested the charge. I send the rifle back.

I check on it once a week after UPS shows it arrived, they tell me I must wait the 6-10 business days. 11 Business days later I email them again. They reply:

Jonathan,

Thank you for contacting Airsoftmegastore.com after reviewing your question and reviewing your gun it seems that we have been experiencing no issues with it. The only issues we found were low quality bb's that may have been the reason why you gun was not functioning properly. Please note that our technicians fired goldenball .23 gram bb's with no issues, at this moment we are sending your gun back to you because no issues were found!

If you have any other question or concerns please feel free to contact us at 818-495-6502, from the hours of 9am - 5pm Monday through Friday Pacific Standard time. Have a great day.

Danny | Customer Operations Representative
Airsoft Guns at Prices Guaranteed Lower than other Airsoft Stores and Airsoft Websites
Direct: (818) 495-6502
M-F 9:00am-5:00pm Pacific Standard Time

Also, the BB's I used were the one's they sent with the gun in case anyone's curious, not that it should matter beyond the fact that they sent me a blatantly used product when I ordered a new product. These people are insane.

[SiliconJon]

This purchase was made 7-8-2011, and it looks like AirSoftMegaStore wants to screw with me at least that much longer given it's taken this long just to get that response above (from yesterday) since my purchase was first made.

[Detritus]

Wow, that is terrible.

Airsoft Megastore - airsoftmegastore.com/ - Reviews, Ratings and Prices at ResellerRatings

They get pretty good reviews and are merchant members. Be sure to leave a review.

[SiliconJon]

For sure, I did - it was quickly drowned in positive reviews. Either they just randomly go insane, or something else is afoot.

I told them I would refuse delivery if they sent me back the used gun:

Jonathan,

There was not a used gun sent to you. The markings that you are describing are from when the gun was assembled, including the rail and the motor adjustments. If you would like to refuse the package, if there was a store credit to be issued please note that if you refuse the package then the shipping amount will be deducted as well. At this moment I have gone ahead and checked with the credit department, and there actually is no open disputed charge coming from you account, so I am a little confused by your statement. At this moment I am willing to work with you I am able to send you another brand new gun, of the same model, but please note that some of the marks may still be there from the gun be assembled. I look forward to your response, on whether or not you would like the replacement gun.

[SiliconJon]

HeavyUse | Flickr - Photo Sharing!

RailChips | Flickr - Photo Sharing!

I have a few more pics, but here's some rough pics of the damage the gun had upon opening that AirSoftMegaStore says is normal, from the manufacturer, even though I've never seen this kind of damage even on the display models constantly handled by customers at the local dealers.

[SiliconJon]

Since I wouldn't drop the chargeback prior to the issue being resolved I had to pay to return the gun, so there's $22 gone regardless and now they want to send it back to me again in an attempt to force me to pay yet again to return it.

Hi Jon,

It was a pleasure speaking to you via telephone, please have the charge back dropped and we will be issuing to you a prepaid shipping label to have the item returned for a new replacement as agreed upon. Give me a call back at the number below once everything is taken care of, looking forward to hearing back from you soon!

Best regards,
Wilson | Lead CSR

Initially I wanted a replacement, but then they mentioned just repairing and returning it to me, so then I insisted on a refund since they were giving me the runaround. They have been adamant in refusing any refund.

Hi Jon,

All items are shipped directly from the manufacturer unopened and brand new, the only exception is products purchased from our bone yard and even then we ensure that the customer is fully aware before placing the order. Please see the link below for a good example:

BONEYARD-JG Steyr UA-3 RAS AEG Rifle

If you have not yet initiated a dispute with your credit card company I can have a prepaid shipping label sent to you via email otherwise we will only be able to resolve this issue through your card issuer, please let me know how you would like to proceed.

Best regards,
Wilson | Lead CSR

Here's where the dishonesty starts to shine.

All items ship directly from the manufacturer, eh? That's quite contrary to the website's claim that AirSoftMegaStore is a monstrous warehouse with thousands of items in stock and ready to ship.

[Detritus]

Let's hope a rep from the company drops into this thread.

[SiliconJon]

Jonathan,

Thank you for your prompt response. Unfortunately, as per the return policy in the link below, I am unable to issue any type of refund. I am able to issue a full store credit, or as I stated a brand new replacement.

If you have any other question or concerns please feel free to contact us at 818-495-6502, from the hours of 9am - 5pm Monday through Friday Pacific Standard time. Have a great day.

Danny | Customer Operations Representative
Airsoft Guns at Prices Guaranteed Lower than other Airsoft Stores and Airsoft Websites

So, now the only option they're giving me is to "trust" them to send me a new replacement, even though they tell me the used & damaged one I received before was in fact new and that's normal.

I'll just have to check with the credit card company tomorrow - I'm not going to "agree" to receive a "new" replacement only to get yet another boneyard item that I then have to AGAIN pay to return.

This has been nothing short of fraud in my opinion - ridiculous at best.

Return for refund
Though all sales are final, exceptions MAY be granted on BRAND NEW items that must be returned due to outstanding circumstances (i.e. unauthorized purchase, improper product fitment/non-compatibility, etc). In order to obtain an exception, you MUST contact Airsoft Megastore's support department via phone [1-800-288-9631] or email [support@airsoftmegastore.com] and obtain an exception and RMA for your return.

Please note that due to the nature of Airsoft products, all items returned under warranty period for refund WILL be subject to a MINIMUM of 25% re-stocking fee. This fee is non-negotiable; by making a purchase from Airsoft Megastore, the buyer is agreeing to be subject to and bound by all terms and conditions of the return policy.

[SiliconJon]

Jonathan,

Can you please show me in the link below where it states that we are able to issue a refund? Unfortunately after reviewing the policy I do not show that we can issue refunds.

Airsoft Megastore Return Policy

Looks like they have two "Terms & Conditions" pages. So we'll see if they keep hounding the above page, or if they acknowledge the page with the "exception" clause and then try to charge me a 25%+ restocking fee for returning the used (but new according to them) item.

[SiliconJon]

A manager, Frank, called me at 12:23 PM Central. I told him that since our last phone attempt was an utter failure he needed to email me (to put it in writing), he said he would asap. It's over an hour and a half later, no email. Bet a nickel that the call was logged as something like "customer refused to speak with me"? I just left him a voicemail to let him know I had not yet received his email and was patiently awaiting it.