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Originally Posted by chrispy112  Jonathan,
I hope this works out for you. It looks like you have spent way to much time -- which is worth something -- on this and have thus far nothing but aggravation to show for that investment. Since it has gone to your credit card company, I would let them handle it. If you are on good terms with them they should get your full refund. That is why airsoft was so adamant on you dropping your protest, you have a legitimate complaint.
I used the credit card stop-payment once and it worked out well. I gave them one chance to make it right, they started to jerk me around so I went right to the CC people. You have wasted weeks more than I would have. You are a saint and certainly tried to resolve it with the company. |
Thank you. It wasn't too long into the ordeal when it became apparent that a charge dispute would be necessary - the exact time frame I would have to go back and look at.
I was told by my credit card company when I filed the dispute that I could still try to work it out with the merchant, but that looks to have been a waste of my time - I totally agree with you there! However I do feel the time will have been well spent if it keeps others from suffering the same fate as I.
17 complaints at RipOffReport.com for Airsoft Megastore so far this year. Which brings me to my conversation with Mike Zhang.
AIRSOFT MEGA STORE @ Pissed Consumer
Mike repeatedly tried to "assure" me, or "reassure" me, but I'm sorry to say that the sentences surrounding those words were quite discouraging as far as improving my perspective on the company's ethical and professional performance is concerned. My entire problem was denied by his personnel and his best reassurance for this having been possible laid blame on Customs Office Inspectors. He tells me this sort of issue is rare & that "99.99%" of their sales are flawless, or similar thereto, but a deeper look around the web after this started happening to me doesn't give much weight to that claim. He did a whole lot of talking, but if there's a cliché' or two that's overly appropriate it's "talk is cheap" & "put your money where your mouth is".
I didn't directly ask for my return shipping cost back. I figured since he was the CEO and made mention of both my review here and my forum posting that anything more than a mention of having "lost money in being forced to pay out of my own pocket to return an item that wasn't what I ordered" should be unnecessary. He seemed unremorseful and uncaring of that aspect, demonstrated by no reply to the fact and then proceeding to go into lengthy breaths of empty claims and promises like that of a snake oil salesman responding to a customer still dying from an illness he was told would easily be cured by said oil.
Granted they seem to be making money, and given their selection perhaps the majority of their sales are great experiences for their customers, but I don't buy it. This kind of behavior is indicative of a corporate culture free from the confounds of any ethical dilemmas.
To have gone through all of this and their best solution is to not dispute my chargeback claim and offer me a $10 gift certificate to their store which I will NEVER use tells me I was on a train being driven by someone between clueless and crooked, and despite buying a ticket to Happy Town it turned out to be a direct connection to Crazyville.
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I won't tell you what to think; however, please do understand that I am trying to proactively rectify the situation. Unfortunately in certain cases (this seemingly being one of them), we were unable to fully erase the amount of collateral damage done by the poor experience you received and for that, I sincerely apologize once again.
On the point about the refund of purchase price/chargeback, standard procedure involves a few other steps but in this case I will be seeing to it that we do not contest the chargeback and do not write our rebuttal per protocol but rather simply release the funds in agreement with your chargeback regardless of the circumstances observed on our end.
Best regards,
Mike Zhang | Chief Executive Officer
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