ASCENDTECH IS A SCAM

[bjbinc]

I recently bought a motherboard from ascendtech.us to swap into a customers dell. It started to boot, but then froze in the exact same spot every time, before I could get into the bios.
I put in some known good memory and processor with the exact same results. So, I send them an email explaining the situation and asking for an RMA# so I can ship it back for a replacement.
I get an email back from "Steve" saying it's a memory compatibility problem. I email him back explaining how this is the EXACT same board as the original one the memory came from and I even tried other memory just to be safe.
Steve emails me back with:

"I知 sorry, I知 not sure if your kidding or not ?
I don稚 have time for a course in memory and how it works"

So I give ol' Steve-O a call and chew his ass out for a completely inappropriate and unprofessional email. He continues his condescending and arrogant behavior, but agrees to give me an RMA. He said they would test the board and if it tested good, they could send it back with "compatible" memory. I said fine and sent it back.

A few days later, I get an email from "Val" (a sarcastic and smug B) telling me the board tested good. So, I get the board back along with a $30 POS off-brand stick of memory. I open up the box and immediately can tell it's not the board I sent back. It had less scratches and missing a small sticker. And guess what...it boots just fine with my old original memory. These people conned me into buying memory I didn't need. CROOKS! A job that should have cost me around $60, ended up costing me $100 and took 3 weeks to finish.

STAY AWAY FROM ASCENDTECH.US

[bjbinc]

I just got an email from Steve...

"We sell to schools and institutions all over the world. And of course state and federal governments, and the military. Most of them order 100, to 500 boards at a time.
We really have no need to sell to individuals at all."

So that pretty much answers any questions about their customer service.

[thomas652]

pretty much the same for me as well....they were quite condescending and pretty much told me I was an idiot for even bothering them.....I bought 2 Foxxconn mb's with cpu that they assembled....I put in memory that Foxxconn told me was compatable and the mb's froze in bios or went into reboot at startup.....but according to them it was my fault....worse bunch of folks yet I have ever dealt with......I have been doing this since the 70's and have assembled and installed a board or two....

final analysis.......purchase somewhere else

[seasoned_geek]

There prices aren't really any better than TigerDirect.com or Microcenter, but, they seem to think they can treat people any way they want. Truth is most of their listed products aren't even in stock. That 2-5 days testing has nothing to do with testing. They are drop shipping the products from third world countries. Drive by their "massive complex" in Willoughby Ohio 44094 some time, or just put this address in Google Maps and choose satellite.

4772 East 355th. St., Willoughby Ohio 44094

When I order from Tiger I get about the same price and my order arrives the next day. Microcenter costs a bit more and takes 2 days. I ordered on the 9th, it is currently the 17th and their Web site says my order STILL hasn't shipped.

[Windsun33]

In my expericence, Tiger Direct has been much better than most, so I stick with them for just about everything.

[choffman41]

I read the reviews before buying a video card for my laptop. Despite the fact that there were so many negatives, I stupidly ordered from them anyway. I thought I was buying a new card as it NOWHERE stated anything different. So, I got the card which was in a crumpled up anti static bag and looked a little abused. I knew right away I was in trouble, and, sure enough, the thing was defective. I e mailed them with the problem and got the slightly condescending reply from Steve indicating that I must be an idiot to think it would be new.
(quote)"I知 sorry, I知 a little confused. We are a overstock and surplus warehouse. We carry and sell pulled parts.No where on the site, does it say we sell brand new parts. And by the price,,, I think that is more than clear ? (unquote).
Strangely, this line is included in their website "Ascendtech.us carries a mixture of new, used, surplus, and recertified products."
Anyway, I returned it at my cost and did receive a refund of $12.95 which was about half of what I paid. When I questioned it, I was told that the original free shipping was back charged to me. I returned it for $2.97 but they charged me $12.00.
So, the moral of the story is this: if a company has a record of shoddy customer service, don't be tempted by cheap prices. Pay attention to the reviews and don't get burned. By the way, they have a BBB rating of D-.

[chadpengar]

Take it up with your CC company. Tell them you did not get what you ordered, nor did they refund your appropriately. Let them deal with their merchant processor.

Originally Posted by choffman41

I read the reviews before buying a video card for my laptop. Despite the fact that there were so many negatives, I stupidly ordered from them anyway. I thought I was buying a new card as it NOWHERE stated anything different. So, I got the card which was in a crumpled up anti static bag and looked a little abused. I knew right away I was in trouble, and, sure enough, the thing was defective. I e mailed them with the problem and got the slightly condescending reply from Steve indicating that I must be an idiot to think it would be new.
(quote)"I知 sorry, I知 a little confused. We are a overstock and surplus warehouse. We carry and sell pulled parts.No where on the site, does it say we sell brand new parts. And by the price,,, I think that is more than clear ? (unquote).
Strangely, this line is included in their website "Ascendtech.us carries a mixture of new, used, surplus, and recertified products."
Anyway, I returned it at my cost and did receive a refund of $12.95 which was about half of what I paid. When I questioned it, I was told that the original free shipping was back charged to me. I returned it for $2.97 but they charged me $12.00.
So, the moral of the story is this: if a company has a record of shoddy customer service, don't be tempted by cheap prices. Pay attention to the reviews and don't get burned. By the way, they have a BBB rating of D-.