BEWARE JOMASHOP

[jrct63]

BEWARE OF THIS COMPANIES DECEPTIVE RETURN POLICY! I purchased a Rolex for $5000 and wanted to return it after noticing that I forgot to order it with a date. They informed me that if I did not exchange it for an equal or greater value watch I would have to pay 8% restock because they considered this watch a special order even though it is stocked. Read their policy and see if you agree. I did not read the paragraph under special orders because my watch was not a special order. Therefor did not see the 8% fee. I have processed a claim with the BBB I don't think they care about the bad PR. I just want everyone to know before they make a purchase from them.

[nomaxim]

Welcome to RR.

We Have two ratings pages for this merchant.

JomaDeals / JomaShop.com - jomadeals.com - Reviews, Ratings and Prices at ResellerRatings with a lifetime rating of 9.44/10 with 144 reviews since 17AUG2009.

Jomashop - jomashop.com - Reviews, Ratings and Prices at ResellerRatings with a lifetime rating of 7.87/10 with 343 reviews since 16JAN2005.

Average rating for the two would be ~8.66 out of a ten possible. Average rating at this time at RR is a 8.29/10, so the are just above average.

The BBB Report shows they have a A+ rating with 42 complaints in the last 3 years (standard BBB reporting period).

Originally Posted by jrct63

purchased a Rolex for $5000 and wanted to return it after noticing that I forgot to order it with a date. They informed me that if I did not exchange it for an equal or greater value watch I would have to pay 8% restock because they considered this watch a special order even though it is stocked. Read their policy and see if you agree.

Their Return Policy,

Special Orders
Select items sold on Jomashop.com may be considered a "Special Order" and subject to a limited return policy. A "Special Order" may be items that we do not have in our warehouse, items that we do not have on our website which are special ordered from our distributor, or orders that have a sale price equal or greater than $4000, the return of these items/orders will have a restocking fee of 8% or final sale policies unless otherwise agreed by the Jomashop.com staff via mail, fax or e-mail.

The return policy clearly states that any order over a $4000 amount is a 'Special Order' and is subject to a 8% restocking fee. Regardless if it is in stock or not, it is still over the $4000 dollar limit. So therefore your order does fall under their 'Special Order' designation.

I assume that a Rolex with the date would cost more then one without. So why not just get that and then there would be no problem. The company has offered you are fair exchange IMHO.

I do not see that the BBB will do much as this is within the companies stated policies.

[jrct63]

Following up to my previous review. Jomashop contacted me and made me a fair offer for both of us. I do appreciate the fact they took the time to reconsider the situation. I will continue to shop with Jomashop and hopefully will do business with them soon.