Encompass Parts Distribution - GA & FL

[jparks15]

I placed an order for Samsung TV parts on July 29, 2010. Got the run around regarding delivery of parts "manufacturers back order" - many changed dates & too much confusion. It was apparent that this organization all the way up to the corporate location in FL, has NO CLUE. As of today's date, August 27, 2010... I still do not have parts for my TV....at least not through Encompass, Lawrenceville, GA. I called and was told by Corporate (FL), this morning at 9:30 am, that my color wheel was in and I could pick it up at the Tifton road location in Lawrenceville, GA.... of course, I called the Tifton location and was told it was in and to pick it up. Get to Tifton location in Lawrenceville, and they sent me to another Lawrenceville, GA location...got over there and discovered the part was again NOT in stock. I was sooo po'd driving from East Cobb, GA to Lawrenceville, GA because of incompetence, that I made a call to J & J right there in their parking lot and order my color wheel that will be delivered tomorrow (8/28/2010) before noon. IF I EVER HAVE NEED OF ANOTHER PART FOR MY (FREE) SAMSUNG TV, ENCOMPASS WILL NOT BE ON MY LIST OF RESELLERS....it's not worth it! J & J (800) 627-4368 may be a tad bit more costly (only by a few dollars & shipping), but I would advise ppl who have dealt with Encompass to call J & J.