pcusa.com

[Beanboy]

Anybody ever buy a system from them? Can't seem to find any reviews about them. They actually have a store, which makes them a bit more legit than most lower-priced online computer places from the I perspective. Prices and components are impressive....

-B

[MDdan]

I was not too impressed. www.newegg.com has better deals. I'd rather go with a proven vendor, especially when their prices are lower too!

[MRCOMPUTER]

PCUSA is formerly PC Source. Located in Norcross GA.
They have been "In and Out" of the hardware biz for several years. I would suggest dealing with another Vendor...

[pmi]

I had to rewrite this company multiple times with pre-sales questions because their web site did not provide the answers and their written responses were incomplete. One of the questions involved the inclusion of a DVI to VGA converter with the video card. I was assured one came with it. My computer arrived in a timely manner and without the converter. When I contacted them about it, explaining I had a written confirmation that the item was to be included, I was told I was out of luck. Since the video card did not include the converter, one was not shipped with the order. This converter can be purchased for under $10 on line....unfortunately they are $30 at Staples and Office Depot. You would think for a $900 sale they would have dropped one in the mail.

[nomaxim]

Welcome to RR.

BBB report shows,

Name: P C USA, Inc.
Phone: (770) 798-9070
Address: 3004 Adriatic Ct
Norcross, GA 30071-1207
Original Business Start Date: May 1997
Principal: Mr. Tom Chou, President
Customer Contact: Mr. Hunter Kirkman - (770) 798-9070
Employees: 1
TOB Classification: Computers-Dealers
BBB Accreditation: This organization is not a BBB Accredited business.

Additional DBA Names
PC USA
P C Source
PC Source

Based on BBB files, this company has an unsatisfactory record with the BBB due to unanswered complaints. The company has resolved some complaints presented by the BBB, however, the company did not respond to other complaints.

Ratings pages here at RR shows a 5.29 out of 10.

Have you left a review here at RR?

Have you filed a complaint with the BBB?

I also noticed that the website contains no contact info except for a phone number. No physical address is given.

[chrisski]

BBB Rating = F - Too bad I didn't know that before ordering a computer from their website. Took 12 days to send via UPS - Received with the wrong OS - installed Vista (Ordered XP Pro). I had to re-install via 64 Bit disk - got Vista Business working - had to track down OEM for Office Pro - Tried to get Business Key - since they mailed me home basic - they are BEYOND RUDE! over charged, refused to refund...

BUYER BE VERY AWARE! THEY WILL SCAM YOU THE FIRST SHOT THEY HAVE.... I RATE THEM F-

[linhole]

Originally Posted by Beanboy

Anybody ever buy a system from them? Can't seem to find any reviews about them. They actually have a store, which makes them a bit more legit than most lower-priced online computer places from the I perspective. Prices and components are impressive....

-B

Don't buy from them,or you will be sorry

[marklauw]

I had no issues ordering from PCUSA.COM they answered all of my phone calls everytime. They responded by email, and I had a problem with my mailing address ("my fault type in the wrong one.") They had my computer shipped in 2 days of ordering after they fixed the problem.

It's currently on the way right now from Georgia via UPS. They also upgraded my shipping priority because of my mistake and they even fixed all of the problems. I give them an A+ in Customer Service, and they are totally committed to doing it right the first time. They will how ever verify that your Credit Card is current on file with the bank. Maybe people had problems with this but they are excellent.

[chrisski]

Originally Posted by marklauw

I had no issues ordering from PCUSA.COM they answered all of my phone calls everytime. They responded by email, and I had a problem with my mailing address ("my fault type in the wrong one.") They had my computer shipped in 2 days of ordering after they fixed the problem.

It's currently on the way right now from Georgia via UPS. They also upgraded my shipping priority because of my mistake and they even fixed all of the problems. I give them an A+ in Customer Service, and they are totally committed to doing it right the first time. They will how ever verify that your Credit Card is current on file with the bank. Maybe people had problems with this but they are excellent.

There is ALWAYS an exception to the rule... FYI - they had no problem OVER billing us - still owe me a refund - but you have to fight the credit card company, etc.... JUST NOT WORTH THE RISK! Just look at the BBB - they have HORRIBLE ratings EVERYWHERE - so it isn't just me...

Best of Luck - I hope you don't have any problems! - But they screwed us enough that I stay active on these boards to hopefully save someone else the heart ache. They consistently get an F - and until they step up and refund my money and make our situation right... they get an F.

Trust me... I AM NOT holding my breath. They are a horrible company!

[marklauw]

Wow.. I bought from them because my mom also got a computer from them. She was so happy and they delivered it right to her door step 1 week early. It's very disappointing that you had such a bad experience. I know they will give you a refund. If not contact an attorney instead of posting to the forums. But my experience has been positive on both cases.