modchip.ca bad customer support

[nosnipe]

long story short:
6/10/2010 i places an order for one of there products little did i realize it was on so called "pre-order" status i checked there unprofessional back-ordered page and it was not there so i assumed they had it in stock.

6/15/2010 still not even shipped i contacted there support waited for there "quicker" response and still no answer. i also posted a bad review via this site and that's when i finally got an email asking if i would like a refund i promptly sent an email back saying yes.

6/16/2010
still no response back to that email he sent me and im starting to get annoyed all i want is a full refund and it will be resolved.

6/17/2010
no response still

[nosnipe]

edit: 6/17/2010
i finally got a response stating that a refund would cost me $20 to cancel , and he asked yet again if would still like it i asked if that is the combined total of shipping and the price of the item itself i responded almost instantly and yet no response back yet. this BS is getting old and if he would respond quicker i would be much happier person right now the average response time is now once a day which completely blows because i was hoping to have my refund today so i could order it from the other site

btw: $20 fee is BS $10 i would be find with but $20 what the heck.

edit 3: 06/17/2010

okay so i got a response! yep 2 in one day a new record for them. they told me i would have to pay them an Additional $20 to get my $74.90 i paid back. that's a total investment of 94.90 if i don't get my initial $74.90 back. i thought they would just take there fee off the top of what i paid. so i have a choice do i pay the extra $20 and pray to the gods they give me my refund or do i sit and wait until they send me the infectus which is in "pre-order" status but yet does not have a date attached to it as to when there going to ever have them instock again if ever. they just have a ??? by it.



edit 4: 06/17/2010
so i have decided not pay that crazy $20 fee..so now they have my $74.90 they refused to give me a refund for a crazy reason something about credit card processing fee's? other sites do not charge a credit card processing fee on refunds maybe a restocking fee but there is nothing to restock! so either they give me a full refund or send me my product asap or i am going to take legal action against them. this is my last update for awhile.

[Steve R Jones]

Did you contact your Credit Card Company and try to cancel the deal?

[nosnipe]

edit: 6/19/2010

so after raising hell and writing bad reviews about them on any website i could find..several strongly worded emails they are giving me a full refund without those "fees". ill update you on when i get the refund in my bank account ...im happy about that atleast