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Outstanding Service at Ztronics
I just want to comment on my experience at Ztronics. I have a M9750 laptop that the video card blew up on. After talking to Alienware, they referred me to Ztronics as a place that could probably help me. I called and found out they had the video card but the only way I could get it is to have it installed there. And I would need to leave it for 3 days or so. I drove to the location and was met at the counter buy Jerry Lopez. A brief conversation, and he wanted to verify my problem. Sure enough it was the card, then he surprised me by saying, do you want me to install it while you wait? WOW that was great. In the next few moments he asked if I wanted to upgrade my unit? Well that was a no brainer. And within a hour or so, he put in the new card, a upgrade processer, and a additional hard drive. The he offered me a discount for the service. That was uncalled for but he wouldn't accept it any other way. I was sitting in a spot where I could watch all the other techs. These guys meant business and seemed concerned about all they did. It left me with a feeling that I SCORED on a great place to do business. After a week I just made up my mind to pay back my discount and a bit more as a THANKS for the great service and attitude. I will always use these people and will refer others to them as well.
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