Gigabyte Customer Service.

[frostbitetwice]

For those customers, who want good follow up service, Gigabyte maybe on the top of your list...

Since service is paramount for me and when I select a new vendor, I follow this protocol...

First, I send an email, typically requesting several answers and then follow up with a telephone call...Theremaltake, three straight failures to respond to emails.........

The email was replied in less than 24 hours...The first two telephone calls were answered in less than a single minute, by a knowledgeable representative who fully answered all my questions..

The third and final call, (1opm PST) resulted in a ten minute hold and with me disconnecting (it was Geo Washington Day).

With the exception of the last event, I am very pleased with the service rendered by the Gigabyte Corporation.........

[frostbitetwice]

Had a question on the M/B, regarding the back plate, and waited 45 minutes on the phone (9:30am PST).......

Did I praise them too soon?

[frostbitetwice]

Of course, there were no instruction in the m/b manual on setting up RAID after the OS is installed, so this required an additional call to customer service...

On hold (4:15pm cst) for 15 minutes..Hung up...Called a second time (5:05pm cst) when the tech ax, that we connect a wired keyboard to finish the procedure...We did and he hung up and never call back...
The moron, did not know what he was doing...Must have been with the innate release program...

Wifely, called again and got this very brilliant and very tolerant Asian gal (as my wife was ) who after some 46 minutes on the phone, managed to get the RAID set in the BIOS....We thank her profusely!!!

BTW, we had to delete the OS, remove a memory stick, move the keyboard USB Controler to a different port and move one of the SATA connectors on the board...I do not know how she could see all these steps, but she did and much too our delight...

She is the Gigabyte Tech of the Year!!!

[frozenstar]

That sounds great! Interesting! Looks like they're really working hard on their customer support.

[michaels39]

Customer service seems to be hit or miss with both Gigabyte and Asus,they make great mainboards,but haven't quite gotten the hang of good support.

[frostbitetwice]

Originally Posted by topbuy

oh my..*thumbs down* for their customer Service..

Anymore calls to them and there maybe two *thumbs down.*

Originally Posted by michaels39

Customer service seems to be hit or miss with both Gigabyte and Asus,they make great mainboards,but haven't quite gotten the hang of good support.

Asus too, hey...I have never understood this at all: In fact, I would even be willing to pay for premium support.

[michaels39]

Probably the best support in the area of motherboard manufacturers is EVGA,but I never cared much for boards with Nvidia chipsets. Nvidia makes good graphics cards,but their record with MB's isn't great. Asus and Gigabyte are more reliable,have a lot of features,and overclock well.