Seems like they are still up to their old tricks. been a while since i've responded but i havent forgotten.
notice how the last few ratings are as follows:
11/28/09 2:01 PM
**Update** Rec'd a call from "Michael" that the item is available in the CA warehouse and will be shipped 11/30/09. Will update once item is rec'd.
I wish I had discovered this site BEFORE I placed an order. The "IN STOCK" item I purchased was 1133B001 Canon CB-2LX Charger for Canon NB-5L Lithium Battery Pack. I also received an email next day item is backordered for 6-8 weeks. I was also offered a substitute. I advised csutomer service rep, website shows in stock and update immediately, leave item on backorder and DO NOT charge my cc. I requested an email stating backordered and restock date. I did rec email 3-5 weeks expected.
Item is still "IN STOCK" as of today. Now you all know this item will never be available.
This behavior is not acceptable. I will be canceling this order and collecting all information to forward to the BBB and AG of MA (my home state) and NY (company home state).
I will also be contacting all search engines that list this company to inform them of this bait and switch policy.
This needs to be stopped.
This review was modified by its author, diaga, on 11/29/09 10:48 AM.
11/23/09 5:22 PM
I ordered a Nikon SB-400 Speedlight i-TTL Shoe Mount Flash (Guide No. 98'/30 m at 18mm) thru their web site and received a call next day saying that the item is back ordered and it will take few weeks before they can get it and suggested to some other brand names instead. I had couple other experiences with some stores like this and cancelled my order. Their web store front showed this item as in stock. The service rep was polite and cancelled my order. I wanted this unbit by a specific date and had to order it else where and pay for next day delivery.
11/22/09 10:04 AM
Typical BAIT and SWITCH. Ordered a Sony flash HVL-F36AM. Got a call the next day telling me that the flash was on backorder even though the website showed In-Stock. They offered some other brand instead, because it might take up to 6 weeks for the Sony to come in again. I told them I'll wait for the Sony. Called them in July. Website still showed 'In-Stock'. Was told still on backorder and might not come in from Sony before August. Again offered some other no-name alternative. Did decline. E-mailed them on September 5 since I did not receive the item. A Rebecca Court responded 'will actually be here as per sony by weeks end J'. Whatever that means. Still did not get the product I wanted.
I will NEVER try to buy at this company again and I strongly recommend the same to everybody else.
This is BAD business!
I have gotten two letters from the NY Att. General.. God they take forever to investigate. I dont know how much this is gonna do. The only thing i can imagine is if many others who had the same problem or worse than me made complaints that they would work faster. So far i have received 3 letters. the last two confirmed that they have looked into the matter, its not closed, however they aren't giving me details. They explain in the last letter i received 3 weeks ago that they have sent a copy to Accessorycircut for "their" records.. Here is the full letter details verbatim:
Dear: (Name)
I enclose a copy of the response we received from Accessory Circut regarding the complaint you filed with our office.
We will keep a record of this complaint on file for future reference in the event that this issue should develop into a pattern. On behalf of Attorney General Andrew M. Cuomo, ?I trust this information is helpful.
Thank you for contacting us.
Sincerely yours,
Manuel Perez
Internet Bureau
Enclosure
Dear Mr. Perez
In response to the complaint by (name) she had ordered a charger for her camera which we did not have in stock the day she ordered it. and we are teribly sorry for her inconviance (thats how they spelled it) the item is now back in stock for $28.00 and if she wants we could gladly ship it we have caused her a great inconviance and are sorry
Rebbeca Court
Customer Service Mgr
1-866-475-9740 EXT 301
Camera Accessories|Notebooks|Blackberry|iPhone & iPod Accessories|Computer Accessories|Television Accessories at accessorycircut.com
The letter doesnt comfort me much except for the fact they have it on file. I know the At.Gen is not stupid and has busted people for the same exact fraud.
Well only time will tell... i even checked to see if its in stock again. of coarse it is but if i called them or ordered it, how much you wanna bet they dont have it in stock?
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