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Old 07-23-2009, 06:10 PM   #1 (permalink)
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Next Warehouse unreachable

I placed an order with NextWarehouse a few days ago... Best Price... Today I want to track the rest of my orders and find that their website www.nextwarehouse.com is unreachable... Their phones lines are always busy and their Fax does not answer. I paid them $400+ ... Am I out some dough or is this just a freak situation?

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Old 07-23-2009, 06:52 PM   #2 (permalink)
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Welcome to RR.

I can confirm that the website is not avaible at this time. There is a Google Cache showing that the website was up earlier today. (Cache snapshot taken at Jul 23, 2009 03:07:15 GMT.)

The Review page for them here at RR shows a 4.62/10 rating with 33 reviews since 28MAR2005. Average rating at this time is 8.13/10.

The BBB Report gives a B- rating and shows that they have been a BBB Accredited Business since 21OCT2005. That report also gives this contact information,
Quote:
NextWarehouse.com
Address:
14712 Franklin Avenue Suite F
Tustin, CA 92780-7223
Tel: (877) 235-6628
Fax: (866) 640-5851

Web Site: http://www.nextwarehouse.com
Contact: Yvonne Juan - Manager
Business Start Date: 12/23/2003
Company ID: 100020780
Nature of Business:

This company's business is providing the online sale of computer accessories.
This phone number also appears in the Google cache; 888-298-6398.

It is possible that their website is having somesort of difficulties.
Quote:
Their phones lines are always busy
At least the phones are busy and not disconnected, right?

I'd say give them a few days to get back to you. Remember that some business's aren't open on weekends. If you don't hear from them in a week or so I would try either the BBB (30-35 days resolution for a complaint) or contact your credit card company about doing a charge-back (you have ~60 days from date of the statement that the charge appears on).
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Old 07-24-2009, 10:04 AM   #3 (permalink)
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The website Welcome to NextWarehouse.com is back up.
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