Deal Extreme

[andydji]

First, you will have a surprise when you realize the quality of what you purshase. Then this is not an honest company. I got a defective item wich i returned with RMA and sent my proof of shipment. It was never returned back to me. I have been trying my all means to contact dealextreme. It, sbeen over 6 month I got this phone. Deal extreme is no longer responding. My phone never came back. My money was never refunded

[itheodo]

It was my worst online shopping experience.
The worst part of them is their so called forum. It's a place where some "moderators" and "top users" who claim to be simple customers (I really doubt it), cencor and delete posts from complaining customers, insult in a very bad way customers who can't wait forever for shipping, or for a customer care respond and are not helpful at all.
Even if they are not affiliated with dealextreme, the company approves and tolerates this behaviour.
A moderator named "WildOne" banned me from their "forum" because I was complaining about insultations to me and other customers !
They are also tricking customers by telling them that opening a paypal dispute will make the refund process longer. If you open and dispute and post it to the forum, then they are getting rude again !
The truth is that opening paypal dispute and escelating to claim at the same time is the only way for immidiate full refund !
When I cancelled my order (after waiting for ages for dispatching and receiving terrible customer care service), an automatic note said that I would have to wait for refund 15 days.
Then I opened a paypal dispute and received a fake email from dealextreme that a refund was sent (it has happened to others too). Of course there was no refund at all.
After that, I escelated dispute to a claim. In one day paypal issued a full refund to me.

So, avoid DealExtreme ! If you have made an order and you're having troubles, just go to paypal. It's the only solution.

[1988XJ]

I've been ordering on and off from them for about 5 years now. They are usually good on shipping the products, but it might take a long time to get to you. I've had items that took between 3 weeks to 4 months to get to me. Sometimes the item gets stuck in customs like 1-2 months. There was only 1 time that the item I ordered was back ordered and after 3 months I told them to refund my money and they did. The quality is a hit and miss. So I would read the reviews for the items first. Many of the electronics are of low quality. I have a set of head phones that died on me in 1 month. When I cut open the wires, it was so thin, I think my hair is thicker than the copper wires. They are very low quality. On the other hand, I have an LED flash light that is solid and been working for over 2 years now with no problems. Right now I'm waiting on some LED light bulbs and it's been "waiting for supplier" and then "packaging" for over a month now. One problem with them is they would say "in-stock" on their website, but when it comes time to ship, they will say it's out of stock and waiting for supplier for an unknown amount of time.