Acer laptops, pc dont' purchase.

volunteer · 03-31-2009, 12:54 PM

My daughter has an Acer laptop which is covered by a third party warranty. She asked if I knew how to back up the laptop before sending if off, just in case. While searching, I went to the ACER site, to look for documentation, downloads, etc. I was taken back by the fact there is no Acer service within the United States. On that basis, if the laptop dies again, it will get replaced with another brand. I'd say avoid this brand.

frostbitetwice · 03-31-2009, 11:43 PM

Thanks for the info, volunteer! The largest import market in the world and this company has no present...That is nothing but short of unbelievable...

Of course, perhaps it is their low price for their products which does not allow for serving...

I am sorry, however, I have never been impressed with this company...

michaels39 · 04-01-2009, 02:03 AM

I just saw a recall notice a couple of days ago for their "Predator" gaming PC.Seems the wiring is bad and can cause the system to catch fire.

pegasus1114 · 04-02-2009, 10:05 AM

Acer America 800-816-2237

1394 Eberhardt Rd
Temple, TX 76504-8832

Phone: 254-298-4000
Fax: 254-298-4269

frostbitetwice · 04-02-2009, 05:03 PM

I thought that this company was moving to strengthen its brand...

volunteer · 04-02-2009, 06:14 PM

Thinking I might have missed something, I went to ACER America. The drop down box for service does include the USA but you get an error message that that link is no longer available.

tom1960 · 08-01-2009, 12:17 AM

There is an Acer website for the US. It can be found in 30 seconds if you know how to use Google. There is support, driver downloads, documentation. You need to look for things before you say a company is no good.

frostbitetwice · 08-02-2009, 09:13 AM

Quote:

Originally Posted by tom1960

There is an Acer website for the US. It can be found in 30 seconds if you know how to use Google. There is support, driver downloads, documentation. You need to look for things before you say a company is no good.

Can you tell us when the company website became active?

Remember, dude, both of us check and could not find support...

BTW, thanks for telling us about Google....

Ahopping Angel · 08-03-2009, 05:39 PM

QUOTE=frostbitetwice ~ "Can you tell us when the company website became active?"

I agree with you about this one...
Unless they are REALLY doing a HUGE change in
Quality & Customer Relations.. I would stay away

I purchased a 17" laptop and when I got home and tried to register it
online as they said to... (went to the url they said to go to)
It took about 5 times and to even get to the correct page
and then they said that the NEW laptop "in box" from a
Reputable Retailer...that the Serial number on the laptop I was
"looking at" DID NOT EVEN Exist. So I could NOT even Register
the fricken thing. I made "screenshots" and made phone calls and
got Absolutely NOwhere....

Of course, I purchased the store's 3 yr extended warranty....
However, this turned out to be at the beginning of this wonderful
economic downturn and the store closed it's branches near me
about 2 months after my purchase.. I would have to ship the
laptop about 100 miles, and await what they had to say...
NOT acceptable,as I needed this laptop for work EVERYDAY.

A local "Tech 2 YOU" repair place has quoted me about $300
to repair the broken DC power socket pin. Heck they are selling
NEW laptops for that now... I was Happy with the laptop
while it worked however the letter/numbers wore OFF the keyboard
and I had to paint them back on within a few months....

So to PC's and Acer in specific I say....Burn me once Shame on you,
Burn me twice Shame on me... PC's and Acer have used up
their turns.. Same for Dell....as the bird says.. NEVERMORE

anyone know any repair franchise besides tech2you ?
Thats' Quality? yet Reasonable?
I have been advised to stay away from the Best Buy tech dept.
If reasonable, I might get it repaired and give it to a friend.
I have ruled out all other defect possibilities with other
tech friends, purchased a new power adapter cord
and then the pin disappeared.... I would like to get
my info off of it at least...first.

Thanks and sorry for Acer ....

tom1960 · 08-03-2009, 08:54 PM

Try pasting this into your browser. Registration link is at top right of page.

http://us.acer.com/acer-v2/home.do?L...CRC=4168717908