WARNING !!!! Shoping online TIGERDIRECT.COM

[klaarg]

I have always received exactly what I ordered in a timely manner and in perfect condition from TigerDirect. Of course, I also research my purchases and make sure I know what I am going to get beforehand, so my opinion is never colored by disappointment, due to a lack of knowledge on my part.

I find most critical opinions in forums and on these sites are made by people who had an unrealistic view of what they were meant to receive or they just plain didn't read all the ad beforehand. Usually being angry with oneself for making a mistake, is taken out on someone or something else, like an online retailer, for instance.

Originally Posted by joshmoSchmoe

I'm sick of TigerDirect.

I posted a review of my previous experience with them and ResellerRatings removed the review within 24 hours. I didn't say anything offensive or mention other retailers or anything else against the TOS. So I posted a second review of the company and ResellerRatings removed that review as well. Not only that, there were other negative reviews right under mine from the same day both times and they were removed too.

I'm not saying this is a conspiracy, I'm saying ResellerRatings is clearly misrepresenting their objectivity in these matters. Google, "resellerratings removed my review" - in a forum just like some guy says exactly what I'm saying and then resellerRating's staff replies: "No, we don't do that." and closes the discussion (He was probably concerned about the 100-1000s of people who were going to say, "Yeah, they deleted my review too".

BS

[frostbitetwice]

Originally Posted by klaarg

I have always received exactly what I ordered in a timely manner and in perfect condition from TigerDirect. Of course, I also research my purchases and make sure I know what I am going to get beforehand, so my opinion is never colored by disappointment, due to a lack of knowledge on my part.

How does that protect a consumer from bad service???

[klaarg]

Originally Posted by frostbitetwice

How does that protect a consumer from bad service???

It won't protect anyone from bad service, if in fact, bad service is the problem. In most of the cases I read on these sites, a bad review is more about a buyer expecting more than is being offered by the seller.

When I see "OEM" in a retail ad, I know it means the item probably won't have manuals, software, accessories or retail packaging and will probably be in a plain shipping box. But time after time I see reviewers give a bad rating for these things, because they don't know "OEM" means "Original Equipment from the Manufacturer" and it automatically doesn't come with the extras.

Another large segment of bad reviews come from those who read the first few lines of an ad and have no idea they are buying factory refurbished, remanufactured, open box or older model items. Their haste to make a purchase and not bothering to read the fine print isn't the sellers fault, yet they take it out on them by giving a bad review. That is not what these sites are for. We need truthful reviews with factual descriptions.

I went to three stores here and looked at reviews for items I had also purchased and in two of the three stores, I found myself doubting the truth of the reviewers, as I had not only bought the identical item, I had recommended that item to others who also bought it during the same time frame as the reviewers. The likelihood that they received this item in the condition they described, or were unable to use it, while the ones my friends and myself received were in perfect condition, just doesn't make sense. How could I consistantly get good items over and over, while these people got what they described as garbage? Also, I have in some of these cases bought the items multiple times, once I got the original order, because I was so happy with the items in question. The logical answer is, I knew what to expect, got what I expected or better and was happy with getting a good deal, while they had no idea what they were actually buying and suffered buyers remorse, which led to undeserved bad reviews for the sellers.

[joshmoSchmoe]

Originally Posted by klaarg

It won't protect anyone from bad service, if in fact, bad service is the problem. In most of the cases I read on these sites, a bad review is more about a buyer expecting more than is being offered by the seller.

When I see "OEM" in a retail ad, I know it means the item probably won't have manuals, software, accessories or retail packaging and will probably be in a plain shipping box. But time after time I see reviewers give a bad rating for these things, because they don't know "OEM" means "Original Equipment from the Manufacturer" and it automatically doesn't come with the extras.

Another large segment of bad reviews come from those who read the first few lines of an ad and have no idea they are buying factory refurbished, remanufactured, open box or older model items. Their haste to make a purchase and not bothering to read the fine print isn't the sellers fault, yet they take it out on them by giving a bad review. That is not what these sites are for. We need truthful reviews with factual descriptions.

I went to three stores here and looked at reviews for items I had also purchased and in two of the three stores, I found myself doubting the truth of the reviewers, as I had not only bought the identical item, I had recommended that item to others who also bought it during the same time frame as the reviewers. The likelihood that they received this item in the condition they described, or were unable to use it, while the ones my friends and myself received were in perfect condition, just doesn't make sense. How could I consistantly get good items over and over, while these people got what they described as garbage? Also, I have in some of these cases bought the items multiple times, once I got the original order, because I was so happy with the items in question. The logical answer is, I knew what to expect, got what I expected or better and was happy with getting a good deal, while they had no idea what they were actually buying and suffered buyers remorse, which led to undeserved bad reviews for the sellers.

You're an idiot.

You probably work for TigerDirect. If not, do a subjective test: call TigerDirect and key in the numbers to speak with customer service. See how long they put you on hold. Then when they answer see if you can even understand them with all the static on the line and the thick accents in which they speak. Then ask them where they're located, just for kicks. If they say they are in the USA, ask them where? what's the time right now? what's the pledge of allegiance? Or if you're not comfortable with that just ask them a question about a product or about TigerDirect; in my experience they are completely ignorant.

Now that you are done with that go ahead and call back, key in the numbers for the sales department and see how you are almost instantly connected to an individual in the Miami, FL.

That's my definition of bad customer service.

Regardless of any of that, your post has no relevance here as it was not a matter of lacking research on my part. Rather quite the reverse. D$$k