Experiences with shopping at KEH Camera Brokers, Atlanta, GA

[capricornis]

I recently had a moderately bad experience while shopping at KEH (posted a review, not online yet), and was very surprised at their attitude having read and heard only the best about them, but they definitely weren't super nice to me.

I was wondering what are recent (2008) experiences with them, I don't see many reviews here, and it seems like their quality has gone down quite a bit.

cheers,
Bruce

[kentannenbaum]

I bought a used Manfrotto ballhead for one of my tripods. I already own one already so I'm familiar with the product. It has a detachable plate the screws to the camera...simple enough? I don't mind used equipment, however, they modified the thumbscrew on the plate and sent it with a flathead screw
instead. Geez. Who carries a screwdrive to remove a camera? Ridiculous. They would not refund the money, just exchange. A hassle but I bought a new plate from Adorama and I'm good-to-go. Simply put, they should not alter merchandise nor should they sell garbage. I'll never go back.

[frozenstar]

That was a bad experience kentanenbaum. Will add this on my 'not so good' merchants list.