Quote:
Originally Posted by newegg  Dear Customer,
Thanks for taking the time to post your informative review. We greatly apologize for any inconvenience you have experienced due to your situation. At your earliest convenience, please contact Alex at 800-390-1119 ( dial 25040 immediately ) or by email at alex.a.villarino@newegg.com for further assistance. |
I'll continue to use them. I mean, look....they bothered to set up an account here
in 2001 and have only had to post 5 times. Go look at those 5 posts.
If a company has built up their reputation over the
years and have had a few customers had things go awry, it doesn't mean they do bad business. I bet every one of you that works for a company that you think is a good business has had to deal with the same types of complaints. It's HOW you deal with them that's important. It's also important as to HOW the customer deals with the business. Somethings, like returning money, has to go through proper channels to keep bookkeeping right, and to ensure that things go the way they are supposed to. Just throwing money back at the customer doesn't ensure that the company isn't getting ripped off either.
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