Welcome to RR.
Here's their
RR review page giving them a 10/10 with one review written on29APR08.
PriceGrabber.com rates them at a all-time 3.6/5 with 122 reviews (6-month rating is the same), however they have dropped to a 2.92/5 in the last 3 months. 37 of those reviews are in that 3 month period. That translates to a drop from a 7.2 to a 5.84 out of ten in the last 3-6 months.
Their
current BBB report gives them a 'Unsatisfactory rating'. Likely due to the fact that they have not responded to 11 out of 21 complaints to the BBB in the last year. I'd point out that per the BBB report this company did not have any complaints for the two years before.
Quote:
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The BBB processed a total of 21 complaints about this company in the last 36 months, our standard reporting period.Of the total of 21 complaints closed in 36 months, 21 were closed in the last year.
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The PriceGrabber rating along with the BBB report suggest that this company is having some problems of late.