Newer by fro Express cameras.com

[ieva]

I got bootleg lens, broke my camera. Canon was not able to fix. And still fighting with the store. They are telling my credit card company, that they sent me replacement lens. Newer received. When I called and asked for manager, seller changed voice and played managers role. When I asked why he is doing it, next second he spoke in his regular voice. Would be funny if that is not 400usd worth joke. Accidentally found out they have one more(a least) online store(my friend got in trouble with them also...when I compared signatures on fedex delivery recites...they were identical, just last name was spelled slightly different). Other store called something like 1 way camera or smth.
Please be aware

[nomaxim]

Welcome to RR.

See this thread, Fight Back! Express Cameras = Crooks (Fight Back! Express Cameras = Crooks).

Also the ratings page here at RR, resellerratings.com/store/Express_Cameras.

Current BBB report gives.

Name: Express Cameras
Phone: (800) 239-8161
Address: 1090 King George Post Road
Edison, NJ 08837
File Open Date: May 2003
TOB Classification: Electronic Equipment & Supplies-Dealers, Internet Shopping, Mail Order & Catalog Shopping, Video Equipment-Service & Repair
BBB Accreditation: This organization is not a BBB Accredited business.

The BBB has requested basic information from this company but has not received a response. As a result, the BBB may not have current information about the company

Additional DBA Names
expresscamera.com
luckydigital8.com
clearviewcamera.com
hopecamera.com
trustedcamera.com

Customer Experience
Based on BBB files, this company has an unsatisfactory record with the BBB due to unanswered and unresolved complaints and due to its failure to substantiate or modify advertising claim(s).

Government Actions

NEWARK, NJ. Nov. 30, 2006.
The Attorney General's Office and Division of Consumer Affairs have filed suit against an Edison-based electronics company for allegedly violating the state's Consumer Fraud Act and Advertising Regulations in its advertisement and sale of cameras and other electronic equipment.

The lawsuit, filed in Middlesex County Superior Court, alleges that Save Here Distribution, Inc., engaged in unconscionable commercial practices and made false promises and misrepresentations to consumers.

The company sells items through various web sites and toll-free telephone numbers. Sale items include cameras, televisions, VCRs and gaming consoles, among other things.

The state's complaint alleges that Save Here Distribution used bait and switch tactics, failed to deliver merchandise and misled consumers in the advertising and pricing of items. The specific allegations include:

Failing to sell merchandise at the price advertised on the company's web site;

Charging or attempting to separately charge for accessories or equipment that the Original Equipment Manufacturer included with the merchandise (for example, camera batteries and/or battery chargers);

Charging consumers inflated shipping and handling fees;

Failing to provide any price reduction for merchandise which appears to be on sale or reduced;

Failing to inform consumers at the time of purchase that some or all of the merchandise is out of stock; and

Refusing to permit consumers to cancel an order or merchandise upgrade prior to shipment.

The company allegedly used terms like Price Drop, List Price and/or Our Price on its web sites without providing any price reductions for the advertised merchandise.

Save Here Distribution has advertised and/or sold merchandise through the following web sites: expresscameras.com, geniuscameras.com, trustedcamera.com, trustedphoto.com, luckydigital8.com, clearviewcamera.com, bluestripephoto.com and hopecamera.com.

The state is seeking restitution for affected consumers, maximum civil penalties which currently provide for up to $10,000 for the initial violation of the Consumer Fraud Act and up to $20,000 for each subsequent violation, and reimbursement of the state's investigative costs and legal fees.

Deputy Attorney General Geoffrey R. Gersten is representing the state in this matter.