Rocky Boots...rock your money away..

[frostbitetwice]

I was wearing these expensive boots the other day when they just did not feel right..I got into the car and notice rubber thingiees all over the floor and took a look at the soul of the boot...

I paid $140.oo for these boots in part because they were made in the USA..The sad thing about this, is that I only used them maybe thirty times..

I did call the company and was able to speak with the president's secretary..I was under the impression they had a lifetime warranty, however, they did not but much to their credit, they did offer to send out a new pair free of charge, which I declined.

I believe they used a new type of rubber soul, which was design to be more comfortable on the feet..It was a very bad idea and I have no doubt that Rocky Boots never even field tested them.. You can see each of the heals and the subsequent holes, large enough to hold a quarter and more change if needed. I front of the sole also had lateral tears going from one side of the shoe to the other..

Considering that I paid as much as $5.oo each time I wore them, I will no longer be purchasing products from Rocky Shoe Company.

Why did you refuse the new pair? You might have just gotten a defective pair. It is to the company's credit that they made you the offer, imo.

[frostbitetwice]

Originally Posted by Lara RR

Why did you refuse the new pair? You might have just gotten a defective pair. It is to the company's credit that they made you the offer, imo.

Yes, it is to their credit that they would offer a new free pair of boots, however, the warranty was for one year and since I had them for over that time period, I felt they I had nothing due...

Lara, excellent customer service, bad product....

[Neusefisher]

I have owned a couple pair of Rocky boots and am glad I didn't experience the problems you have. All of the ones I have owned performed to expectations. I would have at least tried the second pair of boots.

[frostbitetwice]

Originally Posted by Neusefisher

I have owned a couple pair of Rocky boots and am glad I didn't experience the problems you have. All of the ones I have owned performed to expectations. I would have at least tried the second pair of boots.

I had the boots for at least six years, fisher, and that was the reason I did not accept the offer..No rubber sole should go bad like this, even on a inexpensive shoe...

[The Merg]

Originally Posted by frostbitetwice

I had the boots for at least six years, fisher, and that was the reason I did not accept the offer..No rubber sole should go bad like this, even on a inexpensive shoe...

You had a pair of boots for 6 years and wore them only 30 times. It's very possible that the rubber may have dry rotted from lack of use. As Lara stated, it could have been a defective batch of rubber. Even if they were trying out a new type of rubber, you could probably safely assume that they have made further advances in the 6 years since you purchased those boots.

- Merg