SPRINT Cellular Service

[Hula2Pahoa]

NO! I do NOT work for Sprint, AT&T, Nextel or T-Mobile. I am not working at this time and, before I moved to Hawaii from Las Vegas, I was employed with a Pharmacy Benefit Managing company. I was a pretty darn good CSR too
And, although I was not aware of it, Retentions has been there for a long time. If I had to guess, you or I have dealt with "that department" at one time or another in our lives. I know I have-I want to cancel a credit card and the CSR says "let me transfer you to >>>>>> to cancel the card (or complete the cancellation") Next thing you know Sup/higher up CSR is telling you what they "can do for you if you stay". This would be an example of a "retentions" rep. Try to keep you on board by offering perks,etc.
So, keep the above in mind next time you want to cancel an item or service.
Mahalo!

[frostbitetwice]

Hula, it is too late for Sprintxus...The company would be better served if the retention department calls a liquidator...If you will note, that many companies with this kind of department have compounding service issues...Sprint, IndirectTV, Concast, AOL and others...In fact, consumers would be best advised to avoid companies with this type of a department...It is, IMHO, a clear warning of lapse or indifferent service...

[MegalosSkylaki]

Well, this how it happened:
I called SPRINT Customer Service about some aspects of my plan, and the Rep (should have gotten his badge number) actually answered the questions, didn't put me on hold and disconnect --and best of all, did not try to get me to do something to extend my Contract (err..so far..to my knowledge).

Now maybe my past complaints got me on their computer not to bother --but let's not think of ulterior motives unless shown otherwise.

The point it was handled well.

Now just do that everytime to everyone and maybe SPRINT will come back.

MegalosSkylaki

[frostbitetwice]

Originally Posted by MegalosSkylaki

Well, this how it happened:
I called SPRINT Customer Service about some aspects of my plan, and the Rep (should have gotten his badge number) actually answered the questions, didn't put me on hold and disconnect --and best of all, did not try to get me to do something to extend my Contract (err..so far..to my knowledge).

Now maybe my past complaints got me on their computer not to bother --but let's not think of ulterior motives unless shown otherwise.

The point it was handled well.
MegalosSkylaki

It must have been his first day on the job....He has not been Sprinterized.

Hear is more good news (from my perspective) about Print...



Breaking News
Sprint Loses More Money, Subscribers
|Published: May 12, 2008 7:50 AM Dow Jones
http://link.brightcove.com/services/...l.jsp?channel=

DOW JONES NEWSWIRES

Sprint Nextel Corp. (S) posted a wider first-quarter loss as it continued to lose long-term subscribers and rang up more costs associated with its 2005 acquisition of Nextel.

The nation's third-largest wireless carrier, which has been hemorrhaging long-term subscribers in a bare-knuckled battle with rivals AT&T Inc. (T) and Verizon Wireless, reported a net loss of $505 million, or 18 cents a share, for the quarter, compared with a year-earlier net loss of $211 million, or 7 cents a share.

The latest results included $317 million of pretax merger and integration-related charges. In the fourth quarter, Sprint posted a $29.5 billion loss - one of the largest in corporate history - largely due to a massive write-down of the value of Nextel, which has suffered from poor network quality and handset selection.

Excluding items, earnings fell to 4 cents a share from 18 cents. Revenue fell 8% to $9.33 billion due to wireless weakness.

Analysts polled by Thomson Reuters had expected earnings, excluding items, of 2 cents a share on revenue of $9.41 billion.

In recent premarket trading, Sprint shares fell 4% to $9.01.

Sprint has been losing badly to AT&T and Verizon Wireless as the telecommunications giants try to one another's lucrative, long-term subscribers - one way they can grow with 80% of U.S. consumers already owning a cellphone.

Sprint's post-paid subscribership tumbled 1.1 million during the quarter, pushing total subscribership down 1.5% from a year earlier to 52.8 million. Chief Executive Dan Hesse in February warned that Sprint would lose an estimated 1.2 million long-term contract subscribers in the first quarter.

Average revenue per post-paid user fell 6% while post-paid churn, or customer turnover, rose to 2.45% from 2.3%.

Sprint also lost 543,000 traditional prepaid users during the quarter, partially offset by gains of 343,000 at Boost Unlimited and 183,000 wholesale and affiliate subscribers.

[MegalosSkylaki]

da DOOOOG is back !

HOWL if you must !

And just How, yes How is SPRINT doing ??

Well it slipped from FIRST Place to THIRD Place in Customer Service, out of 400 Chosen for their Customer Service.

Since this was for WORST Customer Service,
This is GooD news.

MegalosSkylaki