Buying that TV online? Better read this first!

[barbados]

A week ago, I bought a Sharp LC32D62U from Newegg.com.

Had it delivered UPS 2nd day so it wouldn’t be rattling around in the back of a UPS truck across the country (NJ to OR).

It arrived and I plugged it in only to find this:



A fractured LCD panel.

Newegg said “ not covered under our published terms and conditions, sorry”. “Contact Sharp, they’ll repair it and even pay freight”.

Sharp said “Not covered under warranty” “It’s a carrier problem”.

UPS is saying “No way to tell where it was broken”. “Even if it was us, Newegg didn’t insure it”.

I don’t ever remember an option to insure it?!

So, here I am with a brand-new $999.99 + UPS 1080I Sharp that is unusable.

Cost to repair: 80-90% of the original value

I am hoping someone here could afford me an avenue to pursue, but it sure looks hopeless from here.

I’ve bought many (large) monitors and TVs without a problem; this is a situation that I was unprepared for.

Any comments or thoughts are welcome while I’m crying in my beer….

Dave
Medford, Oregon

[Atomic Rooster]

Found this for you:

Originally Posted by flipper812002

THIS IS FOR ANYONE WHO HAS A PROBLEM WITH NEWEGG. I KNOW FOR A FACT THEY DONT LEAVE ANYONE UNSATISFIED AND WILL DO WHATEVER IT TAKES TO MAKE YOU HAPPY. PLEASE USE THE FOLLOWING CONTACT INFORMATION AND CALL JASON DIRECTLY.

Jason Salinas
Customer Service Professional
jason.a.salinas@newegg.com
9997 E. Rose Hills Road
Whittier, CA 90601
T: 800-390-1119 x (dial 25078 immediately)
F: 909-395-8907

If you paid by credit card, you could try going through them to get your money back if Jason doesn't help you out.

[barbados]

Thanks, Mr. atomic.

I charged it to BillMeLater and put it in dispute. They say two billing cycles for a "decision"....what's that mean??

Entered a review here, but must wait 48 hours, yes? I see Newegg always says "We're sorry, call 'Bill' and we'll take care of it", but this site doesn't allow a second posting by the reviewer stating he is, or isn't, satisfied. So, perhaps all the reader is getting is lip-service from the vendor?

Thanks for your suggestion, it is appreciated!
-----------------

Hey! Mr atomic! I think you have it! THANK YOU! THANK YOU!

I am in your debt, my friend!

-dave-

[Atomic Rooster]

My best guess on "two billing cycles" would be two months.

Once your review here is posted, you can go back in and edit your review for any new purchases or updates.

I hope you get this issue resolved quickly.

[frostbitetwice]

This one reason to purchase this kind of item from a local retailer rather than on line..

[barbados]

Hey, Mr. Atomic!

Jason Salinas @ Newegg came through for me today!

Full refund + shipping both ways + and extra $100!

I am simply thrilled!

It is disappointing that the first line of customer service couldn't have offered the same. An old guys ticker just cannot take this kind of scare!

Anyway, if it wasn't for you, I wouldn't have been made whole.

Thank you from the bottom of my heart, my friend.

-dave-

[barbados]

1

[Atomic Rooster]

Awesome! Great to hear of your success. I'm glad I could help.

[Admin RR]

I'm glad ResellerRatings + Atomic_Rooster could help .

[frostbitetwice]

I am glad all things work-out well for you, barbados.....It is one of many reason why I shop with the egger.....