BEWARE JAFRUM.com Sells Fake DOT Helmets

[ves1000]

Very low prices but could care less about the customer. I ordered a jacket and chaps from them, i received the jacket but was way too small. I used the size chart on their website and the jacket wasn't even close to fitting. Two weeks after the order, i called to check the status of the chaps and found out that they were on back order. I explained that I was never notified of the back order and changed my chaps to another pair that were supposedly in stock, i asked them to ship overnight for me because i needed them that weekend and they said they couldn't do it and that I had to speak to a manager. The manager didn't answer the phone, i left a message and never received a return call. The following week I called to check the status and they said they still didn't ship. Called back a few days later and found out they canceled my order and refunded my money, this cancelation was a few days prior to my last call, which they didn't notify me at that time. I'm going on a long ride next week and need a pair of chaps for this. I'm cheap, i love finding deals, but will never buy from them again. FYI, they claim shipping is free on their website for exchanges, read the fine print, you have to pay to return the items.

[cliff mcgoon]

In addition to selling allegedly bogus helmets, Jafrum is incompetent and ignorant. Their pulldown menu for shipping address continues to put in GE as an abbreviation for California. I've called and complained to them TWICE about this. Their answer is: "Gee, we've never had that problem before." I ask if they'll take my order over the phone the way every other vendor in the world does. "Sorry, no." Any other way to solve this problem? "No." After reading your post, I guess I'm lucky their site is so terminally screwed up.

[idsartek]

The D rings are NOT a requirement of the DOT certification, sorry. The requirement is for a retention system that meets certain standards. Most companies use the D rings system because it's cheap, and proven. AGV and Nolan both have helmets that use that same quick release system, which is metal, not plastic, in addition to another company that makes quick release buckles that can be added into a D-ring system.

Part of the DOT requirements for a helmet include listing the actual manufacturer of the helmet on the liner tag. You can look that manufacturer up in the various NHTSA helmet testing reports to see if it was ever tested and what the results were.

[davy_usa]

Jafrum provides the worst customer service. They are eager to take your money and make promissed to get your business, but if you have a problem and need to return a product they find any excuse why its not the products fault but the customers and try to get more money out of you. There response time in handling complaints is horrible. They will delay your return by as much as 3 weeks hoping you will forget or go away then make up a story which isnt true and deny your earned warranty on the item. Stay awa this company should be closed down for their horrendous cstomer service!