Tiger Direct and one hard drive.

[frostbitetwice]

Nine months after I purchased a hard drive enclosure and a 300GB Seagate hard drive from TigerDirect, the drive failed. When I tried to return it, TigerDirect told me to call Seagate. When I called Seagate, they told me to call TigerDirect again. Can you help me get a new hard drive?

Linda Sable Rehoboth, Mass.

We started by calling TigerDirect. A representative told us that because the hard drive failed after the first 30 days, TigerDirect can’t replace the item. Assuming the manufacturer’s warranty was still in effect, we called Seagate. Our Seagate contact looked up the hard drive’s serial number and informed us that the unit is one of a batch of drives that were originally sold to a PC manufacturer. Because this manufacturer planned to support the hardware itself, Seagate sold the hard drives at a reduced rate. TigerDirect then acquired the hard drive and sold it to Linda for a very reasonable sum. Unfortunately, it appears that both Linda and TigerDirect were unaware of the limited warranty attached to the drive.

TigerDirect offered to replace Linda’s 300GB hard drive with a 320GB version (TigerDirect no longer offered 300GB hard drives), and after a few weeks of waiting and several more emails, Linda had her replacement drive, albeit an internal one instead of an external one she had requested. Luckily, Linda was able to install the hard drive in the PC herself.

September, 2007 - Smart Computing


Just more deceitful trade parctices from the good old boys at TD.