Hey guys. I have been dealing with this issue since August 7th. I noticed four unauthorized debits of $80 each from SAWA STC Recharge, which totaled $320. I immediately reported this to the card company, Netspend. This card is a pre-paid debit card, which I initially thought was a good idea because it allowed me to keep a separate card with a very low balance which I could use for on-line purchases, on-line bill pay, etc. I also felt if I kept the card balance very low then potential issues such as this would be easier to resolve.
The account was frozen and I was issued a new card.
I was told by a Netspend representative to write a letter disputing the charges and was instructed to fax it to the fraud department. I faxed this letter per their instructions on August 10th.
By August 22nd I had received no communication from Netspend so I called them. I was told I would receive a call from a representative within 10 business days from the date the letter was faxed.
The representative assured me that someone would call me by the end of the week.
This did not happen.
On August 27th I called them and was told by a representative of their company a credit would be issued to my account the next day (Tuesday the 28th) in the total of $320.
The next day no such credit appeared.
I called the following day and was told the same thing, a credit would appear the next morning in the amount of $320.
This did not happen.
I decided to start recording the calls. I posted the first call on my most recent podcast "Big Phil's Love Parade", the direct link is here:
http://media.libsyn.com/media/bigphil/show_97.mp3
I would be interested to know if anyone has had similar experiences with Netspend regarding this issue.
Linear Mode
