Lies!! What can I do if someone post lies here?!

[VetShopOnline]

Hi,

I was about to post a comment to douse a fiery comment from a ResellerRating register user (who not surprisingly has only one comment)stating that we sell counterfeit products, then I saw the warning to the merchant that they cannot post any comment!?

It is a complete fabrication & defamation. How do we protect ourselves from such unfounded post in this website?

Please help.

[nomaxim]

Welcome to RR.

I have notified the appropriate staff member and, if you enabled PM and e-mail in your profile, you should hear from them soon.

For future reference there is a "Contact Us" link at the bottom of every page.

Since you are asking about this review, you must have a merchant account to post anything in that area. Further information can be found here; http://www.resellerratings.com/merchant-solutions
Also reviews are generally only removed if they violate the WEB SITE TERMS AND CONDITIONS OF USE AGREEMENT, notably the 16 points listed.

I would point out that Merial (Frontline) has had problems with counterfeit products in the past per this press release; http://frontline.us.merial.com/news/news_030404.asp . Of note from that press release is the following;

Consumers who have purchased FRONTLINE from a source other than a veterinarian and/or who have concerns regarding the product’s authenticity can go to www.FRONTLINE.com/epa and click through product images that will show how to identify authentic packaged product.

NOTE: That press release is over three years old and the link in it is no longer active.

[Lara RR]

VetShopOnline - you have email that confirms the activation of your free starter merchant account. Once logged into your account you can flag the review if it violates any of the 16 policies listed on our terms of use page. If the review complies with those policies (i.e., it cannot be removed), you may submit a public rebuttal in reply to the review.

If you have further questions, please email them to me directly.

Thanks for the covering the field, nomaxim.