Must read if you are thinking of buying Samsung

[Karama]

I bought a Samsung HLT5687S from Amazon on the 18th of May (StoreFront was HiDef Lifestyle). I had done my research and found this TV to have all the features that I wanted, the picture was beautiful, and it was a good price. TV was delivered without incident on the 25th of May. Unfortunately the Remote Control wouldn’t work. I called Samsung support. They apologized and were going to send me a new remote. Later that day, a technician from Disk Network installed a new High Def receiver. He couldn’t get his remote to work with the TV either. That is when I wondered if it was the remote. I looked through the codes and found one for my VCR. I entered the code into the remote and sure enough, the VCR powered on and off. This was the 27th of May. I called back on the 28th of May and spoke to support about my findings. They agreed that the problem was with the TV and not the remote. They put in a Service Call and said I would be contacted by the Service Center. Two days later after not getting a phone call, I called back, that was the 30th of May. They tried to get in touch with there service center, a company called Audio/Visual Experts located in Brunswick, GA (I live in St. Marys, GA about 25 minutes away). They couldn’t get in touch with this company, so they were going to assign it to someone else, or so they said. The next day, the 1st of June, I get a call from William at Audio/ Visual Experts. He said he could come on Saturday. That sounded great to me and I said I would be home all day. William didn’t show and didn’t even call. I left messages with no response. Starting on the 4th of June, I called Samsung three times, Monday, Wednesday, and Friday. The Executive Customer Relations support kept on saying that they would email somebody or call somebody and get back to me. Nobody did. On Monday, the 11th of June I called and the support rep said she was going to send me a remote. I said “Are you kidding me, I have already established that it isn’t the remote, it is the TV” (Today, I took the remote to a friends house who has the same model, and guess what, the remote worked). The support rep said she would email the service center and get back to me. After telling me for weeks that there wasn’t another service center close to me(by the way, I live 20 minutes from Jacksonville, FL which has over a million people) I get a call from a company in Kingsland, this was the 15th of June. A man named Terry said that Samsung had faxed him information about the TV repair Job. Then over the next week and a half, Samsung made his life miserable by not giving him access to there website, with paperwork, throwing up roadblock after roadblock. I think the only reason he did the job was because he felt sorry for me. Finally, on the 26th of June he got the part, came over the next day and fixed the TV. He did a great job and I appreciated his help with my problem (He owns T & G TV/VCR Repair). I also want to say that HiDef Lifestyle was very helpful as well. They wanted me to get the TV fixed, but assured me that if Samsung didn’t follow through, they would send me a new TV (I believe it was pressure from on HiDef that forced Samsung to do something, anything!!!!). Now for Samsung, I must say, it was the worst support that I have encountered in a long time. I am the senior IT Tech for a computer company in Brunswick, GA and I have dealt with some bad support. It is sad to because I had a lot of respect for the Samsung brand. I have already instructed my company (Network Monkeys) to stop buying Samsung products. I would hope somebody reads this and thinks twice before buying a Samsung product.

Brad Meyer
St. Marys, GA

[frostbitetwice]

Dude that block typing will kill any thread. I agree with you about Samsung. I had a rebate issue and called their HQ. and got no helf from them. Since then I have purchase two more LCD and neither was a Sam. They are now on my Ping-Ding-Aling list.

[Karama]

sorry about the typing, I copied and pasted this out of word. I am posting this all over the web. I want people to understand how badly Samsung treats its customers. I spent 2000 dollars for a broken TV that took a month and a 1/2 to fix, and I damn troubleshooted the problem myself. Not once did they ever call.
It completely ruined my first HDTV experience

Thanks again Samsung

[frostbitetwice]

Originally Posted by Karama

sorry about the typing, I copied and pasted this out of word. I am posting this all over the web. I want people to understand how badly Samsung treats its customers. I spent 2000 dollars for a broken TV that took a month and a 1/2 to fix, and I damn troubleshooted the problem myself. Not once did they ever call.
It completely ruined my first HDTV experience

Thanks again Samsung

I am sorry you had this very bad experience, Karama. Sam builds, by-in-large very good produces, however, the Korean's service leaves all too much to be desired. Those of you who find good service to be a must, this is a company to be avoided.

[Karama]

Hope this is a better

I bought a Samsung HLT5687S from Amazon May 18th(StoreFront was HiDef Lifestyle).

I had done my research and found this TV to have all the features that I wanted, the picture was beautiful, and it was a good price.

TV was delivered without incident May 25th. Unfortunately the Remote Control wouldn’t work.

I called Samsung support. They apologized and were going to send me a new remote. Later that day, a technician from Dish Network installed a new High Def receiver. He couldn’t get his remote to work with the TV either.

That is when I wondered if it was the remote. I looked through the codes and found one for my VCR. I entered the code into the remote and sure enough, the VCR powered on and off. This was May 27th.

I called back on May 28th and spoke to support. They agreed that the problem was with the TV and not the remote. They put in a Service Call and said I would be contacted by the Service Center.

Two days later after not getting a phone call, I called back, that was the 30th of May. They tried to get in touch with there service center, a company located in Brunswick, GA (I live in St. Marys, GA about 25 minutes away). They couldn’t get in touch with this company, so they were going to assign it to someone else, or so they said.

The next day, the 1st of June, I get a call from the company. He said he could come on Saturday. I said I would be home all day. He didn’t show and didn’t even call. I left messages with no response.

Starting on the 4th of June, I called Samsung three times, Monday, Wednesday, and Friday. The Executive Customer Relations support kept on saying that they would email somebody or call somebody and get back to me. Nobody did.

On Monday, the 11th of June I called and the support rep said she was going to send me a remote. I said “Are you kidding me, I have already established that it isn’t the remote, it is the TV” (Today, I took the remote to a friends house who has the same model, and guess what, the remote worked). The support rep said she would email the service center and get back to me.

After telling me for weeks that there wasn’t another service center close to me(I live 20 minutes from Jacksonville,FL) I get a call from a company in Kingsland, this was June 15th.

A man named Terry said that Samsung had faxed him information about the TV repair Job. Then over the next week and a half, Samsung made his life miserable by not giving him access to there website, with paperwork, throwing up roadblock after roadblock.
On June 27th, the TV was finally fixed. It was the worst customer service experience that I have ever had.

[Peter Cornstalk]

u could haved edited the first post.

Better than nothing though.

[flipper812002]

LOL about the editing part took me like 50 post before i ever saw trhe edit button and that was only because someone i think nomaxim replied and told me to look for it as for samsung like any major corp they lose alot in service. Heck even HP moved support overseas but if you call the main american office and ask for the president or vice president you might get thru.

I did and me and the vp of HP had a nice chat she even called me back and had it taken care of in less than 2 hours. Now i was impressed. I build my own now so doesnt really matter and this happened 6 months ago still their are ways around the oversea support if you look hard enough on the web or think outside the box.

BTW i did that in 2 parts so as not to kill the post....

[frostbitetwice]

Originally Posted by flipper812002

BTW i did that in 2 parts so as not to kill the post....

flipper, you are the man.