Directv

[frostbitetwice]

We decided to try an alternative to cable and in the process selected Directv. THE GOOD: Firstly, the picture quality is very good, moreover, no more being ripped-off by your local city government for that franchise (monopoly) fee. The concern about satellite interference due to weather is only a minor problem.

THE BAD: Service become a problem right from the start. For unknown reasons we had a problems with a very unprofessional service representative. She was so bad that one of the Directv supervisors had to complete the order. It took a month to have the service installed because someone at Directv continued to cancel the order. After the third attempt, it was determined that the original female representative had been the one who was canceling the install order.

Shortly after the installation, I noticed the cables running from the front of the building to the back had not been buried. Again it took three calls to get someone out to put them underground.

The cables from front to back of the house, was maybe 120 feet long and only about ten feet was buried.
Later the dish came loose (thank you third world roofers) and we began to have reception problems. Because we were out of warranty period the service call was $70.oo. We made the repair ourselves. Unlike cable, it is only a matter of time before your dish will require to be serviced and if you own it you will pay to have it serviced.

You would think that this Robert Murdock's company would try and distinguish itself from cable by providing better service. Ha! Ha! Directv is every bit as bad as your local monopolizers. In fact, when our contract expires we will more than likely leave, Directv.

Lastly, when calling their customer service line it not usually to wait ten to 15 minutes before you get a live operator.

Who should buy this service? I would only recommend
this product where cable is not available. I am extremely disappointed with their level of service.

Lastly, they cannot even calculate the correct state sales tax !!

Just curious; you said that weather was a minor problem - is this because you generally have good weather (no clouds, infrequent inclement weather) or because the satellite reception is good in spite of cloud conditions/bad weather?

[frostbitetwice]

Originally Posted by Lara RR

Just curious; you said that weather was a minor problem - is this because you generally have good weather (no clouds, infrequent inclement weather) or because the satellite reception is good in spite of cloud conditions/bad weather?

Dr Lara, reception would be effected by heavy winds, downpours and large snowflakes or dense fog. In the St. Paul & Minneapolis area such events occur maybe one a month. The satellite signal would recover to normal within ten to twenty minutes. It was rare to lose a channel completely. It always required father nature to become fearsome.