Ascendtech selling OEM products making them appear as retail

[markjs]

Originally Posted by ascendtech

Peter just take a moment and read the 15,000+ comments our customers left us on eBay. If we were a risk or doing something in-correct we would have been long out of business and our satisfaction rate on eBay would not be at 99.4% positive. Verisign offers 128 Bit SSL encryption. Verisign secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. Verisign is used by the top names EBAY, PAYPAL, ETC.. It encrypts all of your personal data including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. You can tell when you are protected by encryption - the lock or key at the bottom of your browser changes color or is no longer broken. We are also setup with Verisign PayFlow Pro payment processor which processes all credit card transactions. Once again it doesn't get any better with Verisign they are one of the most secure and top rated companies you can be setup with.

Ebay feedback percentage is nearly meaningless in and of itself, so why don't brag about your lackluster ResellerRatings ratings? On ebay if a customer orders something and it is fine, you get a positive. But one out of a hundred people still find you lacking! I have a nightmare story I just posted about you on this site, and after I got screwed by you people, I looked back on the other negs you have on ebay, only to find had I actually investigated I could have foreseen what might happen to me!

I see that anyone who has to RMA something to you, might as well just take the loss, to avoid a major hassle! I had a dead motherboard and I have been building computers for YEARS! I have approved and tested working components that went into your garbage board and it would not post! So I send it back and essentially your people either lied, or did not fully post test the piece of crap, and then offer me an opportunity to pay more money to get the same pile of crap back! I got mad, as anyone in my position would, but I asked for a refund. I was put off a few days, then told I would get a refund and to never contact you again. I ordered with PayPal, so where the hell is my refund?

I admit I could have been a lot more diplomatic, but you people need to study customer service, and realize that treating people like this will hurt you! Look at the reviews I posted on this site before! I am very forgiving if a company treats me decently. You people have a lot to learn!

[Donf]

Originally Posted by markjs

I see that anyone who has to RMA something to you, might as well just take the loss, to avoid a major hassle! I had a dead motherboard and I have been building computers for YEARS! I have approved and tested working components that went into your garbage board and it would not post! So I send it back and essentially your people either lied, or did not fully post test the piece of crap, and then offer me an opportunity to pay more money to get the same pile of crap back! I got mad, as anyone in my position would, but I asked for a refund. I was put off a few days, then told I would get a refund and to never contact you again. I ordered with PayPal, so where the hell is my refund?

Exactly my order and the emails that followed were a very good lesson on why I need to research who I buy from online before I purchase. I can tell you that I have been buying computer parts for over ten years, and NO ONE has given me the problems that Ascendtech did. I have since repaired the faulty parts at my expense and will continue to order from companies with much higher customer satisfaction ratings. My favorites so far are Newegg and 3btech, miles above Ascendtech when it comes to giving you value and service for your dollar!

[Seph351]

Email I just sent them and I'm a first time buyer from them

"I just bought a motherboard, cpu, psu, and case from you guys and either the motherboard, cpu, or both are dead. It wont POST, and I've verified that the RAM and graphics card I put in it are good by testing them in my personal pc. I am curious to know why something that came with "free assembly and testing" was DOA when it arrived. I would like to RMA what I bought for the same thing but actually works or a refund."

I'm giving them 3 strikes, than will ask for a refund. Also when I called their tech support number I got a fax, that happen to anyone else?

[halkelley]

after my NIGHTMARE experience trying to buy a video card (they would not take it back unless I paid shipping - and then said they were going to report me for "theft"), and reading all these other horrible experiences, it is clear ascendtech has no concept of "customer" or "customer service"...they may have good prices, BUT if you ever have a problem or need to return something YOU ARE OUT OF LUCK...fair warning

[gsaier]

Just wanted to chime in here and raise my hand as another person who ripped off by Ascendtech.

I ordered a new motherboard from them. The board which came was not only used when it was supposed to be new, but completely DOA. I know this because the identical board it was to replace still worked fine, but only being replaced because of a physical problem (the connectors got messed up in the NIC). The board they sent me would not even POST even with the same exact components attached, I even checked the jumpers and what not to make sure the were not set wrong. I have been doing PC repair for years and I think I know how to diagnose a bad motherboard. I even switched the components back to see if something had gone wrong like an ESD shock or something, but the old board still booted up fine.

The bad board is not the reason I am writing a bad review. It's tough to test every used component that you come across, so that is understandable. The thing that got me was an email I got from them afterward claiming that "On a side note, the board you sent back, tested perfect, passed over 1000 test, took a complete install of Windows, internet access, media access, etc, and is running with no problems". I kept the email as proof if they want to dispute them sending that to me.

Really? What exact 1000 tests did you run? You are a liar. This is a complete and total fabrication. No company would ever go through all that trouble to test a used board (unless they are morons) when they could just boot to a simple PE environment and run any hardware tests they need. It is companies like this one that make people have second thoughts about doing business on the internet.

I would have easily even overlooked the fact that the board was supposed to be new when in fact it was used, but I cannot overlook the audacity of the person who sent me that lie. You can even look on their website for an ACER BOXER DAO78L MOTHERBOARD and nowhere does it say that it is used. And I know that OEM parts do not normally come with I/O plates and driver CDs, but this even came in a reused old wrinkled up anti-static bag.

Do yourself a favor and read carefully the reviews on this site, and out of the hundreds of other sellers out there, I implore you to choose another one for your own good. This company often sells untested used components and they do not stand behind them when they fail. Not only did I lose over a week on this job waiting for functioning parts, but I lost money on a restocking fee and shipping back to them. FOR THEIR DEFECTIVE PART. Go ahead and roll the dice on them, but you will probably be back here like the many others leaving a bad review.

EDIT: Today I got a cocky email from the jackass "Steve" over there that says "Hello, If you would like to see for yourself, just come in and do so If you’re so sure of yourself, I’m sure you wont mind" Yeah, right. Like I'm really going to waste my time to drive to Ohio. What a slimeball.

Is this the type of business you want to deal with? Just Google "ascendtech scam" and see what you get.

Now I am out the shipping from them, the shipping back to them, and a BS "restocking fee". Restock is right. They are just going to keep shipping out the same board until someone is too lazy to send it back to them.

[frostbitetwice]

A question to all of you who ordered from Ascendtech...What was the single reason you did so?

[bjbinc]

I know this is an old thread, but this company pissed me off so badly I went searching for a place to vent.
I recently bought a motherboard from this company to swap into a customers dell. It started to boot, but then froze in the exact same spot every time, before I could get into the bios.
I put in some known good memory and processor with the exact same results. So, I send them an email explaining the situation and asking for an RMA# so I can ship it back for a replacement.
I get an email back from "Steve" saying it's a memory compatibility problem. I email him back explaining how this is the EXACT same board as the original one the memory came from and I even tried other memory just to be safe.
Steve emails me back with:

"I’m sorry, I’m not sure if your kidding or not ?

I don’t have time for a course in memory and how it works"

So I give ol' Steve-O a call and chew his ass out for a completely inappropriate and unprofessional email. He continues his condescending and arrogant behavior, but agrees to give me an RMA. He said they would test the board and if it tested good, they could send it back with "compatible" memory. I said fine and sent it back.

A few days later, I get an email from "Val" (a sarcastic and smug B) telling me the board tested good. So, I get the board back along with a $30 POS off-brand stick of memory. I open up the box and immediately can tell it's not the board I sent back. It had less scratches and missing a small sticker. And guess what...it boots just fine with my old original memory. These people conned me into buying memory I didn't need. CROOKS! A job that should have cost me around $60, ended up costing me $100 and took 3 weeks to finish.

STAY AWAY FROM ASCENDTECH.US