Since there was not enough room to post everything I wanted to in my review I am reposting it here:
Originally posted on 2/19/07:
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Horrid; the worst experience I have ever had. I paid over $400 for a non-ecc rambus memory. First, they were 3 days late sending it out (they sent it out after I called asking where my "next day air" package was). Second, I paid and ordered NON-ECC memory (even said it on the packing slip) but they sent me ECC memory. After I put it in my computer, my computer crashed and that is when I found out it was ECC. I put my old memory back in and now my computer will not boot up. I have to buy a new computer. I sent the memory back (with signature required) they received it on the 8th and said nothing. Finally, I emailed them on the 17th and they refuse to give me back my money. They are saying can only do an exchange. I am reporting them to a number of agencies now. >:-(
Update #1 (3/3/07): It pays to complain here folks. Not more than 10 to 20 minutes after posting this, I received a call from Yan. I told him what happened and he got my money back for me. At least one person in this company knows how to do their job right. The returns people need to go back to Customer Service 101 and Returns 101, and whoever dropped the ball on getting out the memory on time needs to get back on the ball. Either that or some mass firing needs to happen so new people who can do the jobs can get hired. Yan you need to find a better company to work for, these guys stink. You are too good for them; you actually know how to treat a customer right.
Update #2 (3/30/07): Here I thought I was done dealing with this company. They gave my money back, but now it seems they are trying to take it again. I just checked my visa account to see if I needed to make a payment and do you know what I just found? They have taken out the 442.50 for the memory I bought and returned and was credited for weeks ago by Yan (after much hassle with the returns department). I have called my visa company and am trying to get a hold of Yan. What kind of company does this to people?
Update #3 (3/30/07): I just talked to Yan, Customer Service Manager at Memory Suppliers (MS). He told me MS helped itself to my visa account for the $442.50 they had refunded me because I didn’t change my review to a positive one.
A representative of MS had called me a couple times after they refunded the money asking me if I would change my review and I said I couldn’t. I did update it to say my money was refunded, but to say I was in anyway satisfied with the company would be a lie. She NEVER said that I would be recharged for not changing my review to a glowing one.
Do yourself a favor. There are many vendors of memory sticks out there. Do business with one that considers customer service a real value, and that will take responsibility for sending the right product to you. Note: my computer was destroyed when I installed the wrong memory. It was only after it was ruined that I realized MS had sent me something other than what I had ordered. I have never once asked MS to make any restitution for the loss of my computer. I returned the memory sticks in good order. They received them in good order. There is no reason for anyone else to deal with this miserable excuse for a business.
I am now sending this to my bank’s fraud department and am contacting the state Attorneys’ General office, among other agencies.
Worst. Company. Ever.
Update #4 (4/20/07): I am still dealing with this corrupt company. Since 3/30 I have sent in a dispute over the charge with my Visa company and because of a review I saw on ResellerRatings.com:
(
http://www.resellerratings.com/selle...omme nt245376 )
I have changed my Visa account number. I have also filed with the BBB and with the WA Attorney General’s office.
The BBB reports that MS has an “unsatisfactory record”:
http://www.chicago.bbb.org/commonrep...l?bid=16000957
In a recent reply to my comments Yan sent the agent helping me from the WA Attorney General's office, the following:
"Ms. ***’s story is somewhat correct, however it is not 100% accurate. I took the liberty and refunded Ms. *** for the initial return of the memory modules, in hopes of resolving the issue. However, owner of the company frequently checks
www.resellerratings.com to see if there are any unsatisfied customers and why they are unsatisfied. After he had seen Ms. ***s review he overruled my initial refund for her purchase and turned it into a Store Credit as according to our Store Policy. Therefore at this moment Ms. *'s has a Store Credit that could be used at any time and will not expire.
Respectfully,
Yan Bashkin
800-979-9707 x 227
yan@memorysuppliers.com"
So my money was stolen back over a month after my initial refund because the owner didn't like my negative review of the company.
After all of this I have to wonder how many of the positive reviews on this site for this company are legit. How many other people have had their money held hostage until they posted a positive review here? How many of the positive reviews here are fakes to make Memory Suppliers look good and to drown out the negative reviews? All you need is an order number and possibly an address to post a review and its not like Memory Suppliers doesn’t have a record of all their own orders.
Before you order from this company do your research. Put the reviews in order from lowest reviews to highest and look at what people have said. Search online for comments about this company. Look at the BBB regarding this company. If you have had problems with this company, speak out! Either here and/or in a review. Report your problems to the Attorney General's office for your state and/or theirs (IL) and the BBB.
Good reviews are given when things are done right the first time; not after you had to scream and fight for reasonable service.
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This company is telling me that I can use the store credit to get memory for my old computer or more memory for my new computer. That is like ordering dog food from a company, getting bad dog food that kills my dog and then the company saying they “sincerely apologize” for killing my dog and then asking if I would like a different brand of food for my DEAD dog or if I would like some food for my new puppy. Why would I order anything from them after all that??? This company is just nuts.
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