Don't trust Memory Suppliers.com

[flipper812002]

Truth is i use crucial.com or newegg.com or zipzoomfly.com for all my memory needs and never had a problem yet.

[amaroq3]

At the time I didn't see it at Newegg and, like most people, saw it for cheaper somewhere else, but that somewhere else turned out to be a total scam. I don't need ram now, and the ram I use in my new computer is easier to find.

[amaroq3]

I just wanted to add something (among many, many things) that I have learned from all of this.

Changing your CC account numbers doesn't always work. I changed mine yet my bank can still transfer the charge from the old card to the new one. Its a good thing my bank is seeing how disreputable this place is.

[amaroq3]

I have to share this about Yan to anyone who thinks he is even remotely a good guy or one of the few good people at Memory Suppliers.

How this works:
The bank has to honor a charge if you have the funds on your Credit Card, but you can rebuke this and they will reverse the charge and the company that charged you has 45 days to respond to the reversal. They can send a letter of rebuttal and recharge you and again you will need to send a rebuttal letter to get the charge reversed. If the company does nothing for 45 days then its over and you win. If they do recharge you within the 45 days and you don't send in a letter of rebuttal to the charge and the letter the company sends to the bank within an allotted time, you will end up keeping the charge and have to pay it.

I have been in this game of ping pong with Memory Suppliers for months now because they take advantage of every 45 days they get. I also want to point out that I still have this problem even after changing my card number. I just don't see the charge because its kept on my old account until I send my rebuttal letter. It would be transferred to my new account if I didn't send in a rebuttal.

The good news is that Memory Suppliers' time is running out and they are in the process of digging their grave and at some point the CC Company is going to be filling it in with Memory Suppliers still standing in it.

But I digress, lets get back to Yan. Recently I sent a letter and forwarded all the latest information about my case to the WA Attorney General agent that was helping me earlier just to keep him informed of what was happening. I told him it was for his records only as I am dealing with MS through my bank's CC Company now. Well, he forwarded my letter onto MS. Yan replied to that letter and said the following:

He talked the same drivel about ECC/non-ECC memory and how it was ok that they substituted my order of non-ECC memory with ECC memory (without asking me). Then he want on to say:

Second addressing an issue regarding Memory Suppliers, Inc. not being a reputable company... Please do check our reseller ratings, http://www.resellerratings.com/store/MemorySuppliers

All Store Avg. is 7.38 we are at 8.89 for lifetime and 9.25 for the past 6 Months. Also, this issue has been handled through Credit Card Company as well. On the last dispute, the Credit Card company denied Ms. C**'s charge back.

This issue had been going on for some time now, and as stated to Ms. C** previously just like there Certain Laws that citizens are to follow, there are Store Policies that customers are to follow. In this case Ms. C** is trying to bend the rules in her favor by going against Memory Suppliers, Inc.'s policies, which is not only Morally wrong, but Ethically wrong as well.

Respectfully, Yan B*, 800-979-9707 x 227,
*** @ memorysuppliers.com [information edited for privacy concerns]
Memory Suppliers, Inc

The parts that I bolded are what stood out the most for me. I was a mix of angry, flabbergasted and laughing my butt off. That first bolded statement is a flat out lie. The person at my CC company thinks we have a good case so I don't think I have been denied yet. That second one though, oh man . .

Is it moral and ethical to:
- Lie to the WA AG agent?
- To try and use the customer's money to bribe then to give you a good review?
- To lie to the customer by substituting their order for something else without asking the customer first and trying to hide it by sending the original packing slip with the substituted item so the customer thinks they got what they originally ordered?
- To lie to the customer and say they will be refunded the charges they paid to expedite the original order when it was sent out late? (this is from the beginning of this mess, but illustrates their dishonest nature)
- To then expect to have the customer loose money (in the form of a store credit) over an item they didn't order?
- To expect the customer to pay a restocking fee for an item they didn't order?
- To act like its not your problem when your substitution of an order causes the customer's motherboard to get hosed?

Also, how many of those positive reviews are legit? Who was bullied into giving a good review? Who was bribed to give a good review? What reviews were made by MS's employees? One thing I have noticed is that when a negative review is printed a lot more positives show up. When no negative review is posted there aren't as many positives posted in that time frame.

I think I could go on with this for some time, but I have a life and need to get back to it now. I just wanted people to see this side of Yan.

[amaroq3]

While was heading down to OR for some fun with friends this weekend I received a call from home. The person working on my case in my bank's CC department called to say "we win" and "they knew they were wrong". At least that is what I was quoted. I will need to find out more later this week.

I have had a few people say I should take this to small claims court since Memory Suppliers hosed my motherboard. I am tempted to, but on the other hand I am sick and tired of dealing with this horrid company. /sigh

[Peter Cornstalk]

Send them a letter when you know the win is a done deal and tell them they are a bunch of liars.

Then add something like "mess with the bull, you get the horns" just to aggravate them.

As a bonus, make them a website at MEMORYSUPPLIERS-SUCKS.COM and include that link in your letter.

[amaroq3]

lol Nice Peter.

I hope I will get something in writing. When I manage to talk to the person at my bank's CC company I hope to hear from her what all happened and that I will get something in writing to make it final. I want solid proof that this is done.

[deantn]

Don't know exactly where you are but here in the good old USA it isn't illegal to record a phone call as long as one of the parties knows it is being recorded. That includes the person making the call or answering it.
Had a run in with the good old boys from the "IRS" and did a recording of one of their people, when the case was taken to court the IRS complained vigorously about the recording and not being told about it being recorded. The judge ruled in my favor about it and because of some of the things the person said on the recording I also won against the IRS. Proves it is possible to fight the City Hall and win.

[amaroq3]

Don't know exactly where you are but here in the good old USA it isn't illegal to record a phone call as long as one of the parties knows it is being recorded.

So only one person needs to know its being recorded, and that one person can be the one recording it? The person you are calling doesn't need to know they are being recorded for it to be used as evidence against them? hmm Good to know. Thank you. It doesn't quite make sense then why when you call support or something they always tell you that your call may be recorded. I figured it was a legal thing. I am glad you were able to win your case though.

In this instance though, MS did beautiful job of shooting themselves in the foot with writing. I didn't need to record any calls. I consider myself lucky for that.

My Location is under my id on the left (<--)btw.

[Peter Cornstalk]

It is different from state to state, you need to check the state you are going to record and check the laws in your own state. It is illegal in some states to record someone without telling them.

Remember if you call a company and they say: "this phone conversation may be recorded for improving customer service" or something of that nature. They are saying "it may be recorded" so they are giving you permission to do it!