Don't trust Memory Suppliers.com

[fjlsmith]

Frank Smith
$500 down the drain! If you have a custom order, STAY AWAY!! I wish I had read reviews before I wasted my money with memorysuppliers. Attempted to order USB drives with logo via e-mail. 5 days pass, no reply. I foolishly attempt again, finally called to place my order, money immediately debited from account (should have known then I was going to get screwed). A week passes, no update from the company’s ‘art dept’ regarding order. I finally contact the original sales rep, am told the logo needs to be in b&w. I submit new b&w logo, after making the change via my MS paint program in 5 seconds, but ‘art dept’ couldn’t do that? FINALLY recieve e-mail from ‘art dept’, saying the logo apprears too complicated. I simplify the logo that day and send back to them, also requesting they let me know if it’s acceptable or not. Another week goes by, no word on anything. I send an e-mail to the original rep, saying I want to cancel my order, tired of waiting. Immediate reply, (big surprise) “Customized orders are not refundable and can’t be cancelled” I point out that the order hasn’t been customized yet, recieve reply from some other person at company saying that color selection is part of customization. I point out that I have found the same drive, same colot at 5 other e-retailers without customization. No reply to that. Three days later I receive e-mail from the art dep with the final ‘proof’ for my logo, and that my order can’t proceed until approved. Um, if order can’t proceed until proof is approved, why couldn’t I cancel my order. Final words: BUY FROM SOMEONE ELSE!!

[amaroq3]

Oh man I am soo sorry that happened to you.

That is the thing with this company. As soon as they have the digits to your account they take the money and do their best to keep your money (of course good cusomter service isn't part of that). Getting money is all that matters to them. They don't care if you are happy or not.

I hope you posted a really negative review about them in the review area for Memory Suppliers. That is how I got my money back the first time as Yan called me 20 min after I submitted it. If you do and you get your money back, change your account numbers STAT so that if you don't change your review to a glowing one they can't take back your money like they did to me.

It sounds like you used your debit card to make the transaction? Have you talked to your bank to see if anything can be done? I used my Visa card and my bank was able to forcefully reverse the charge. I'm not sure what can be done for debit cards though.

Have you reported them to anyone else? Posting what you posted here is good too as people can see that MS is still stealing from people.

[fjlsmith]

Yes, I posted negative reviews at every website hit that Google gave for 'memory suppliers reviews'. The guy Yan that you mentioned? You need to read my review at reseller ratings, he actually put a reply. "Tried to call you on the 9th, 10th and 11th. Call me and we can discuss" Um, yeah. His phone calls were after I had finally flamed on his staff via e-mail. The e-mail previous to that one, I told them, "Two choices, you refund my money and I go elsewhere quietly or you keep my money and I go somewhere else noisily. Your call, but there is nothing else to discuss." So this guy calls on three seperate days, but won't send an e-mail. Gee, I wonder why? Could it have something to do with not wanting to leave any proof about what was said? No thanks, I'll pass.

[drjcj2]

Thank you for this thread. I was considering using memory suppliers to purchase a couple of gigs of memory. After reading this thread that is not going to happen.

[amaroq3]

Frank, I saw your review. At first I thought Yan was the one person at MS who cared about the customers but after what I went through (and still am) I feel he just plays the "good cop" once in a while. The only written proof of why they really took back my money is the letter Yan sent to the WA, AG agent. I was surprised when I saw it. Before that all I had was the phone call that I didn't record. I don't know if he did that because he is dumb or because he decided to help me. Either way it hasn't helped their case at all.

Before I left my review the first time I had dealt with the returns people at the returns email for three days getting nothing but "I"m sorry we cost you a new computer, but we won't give your money back. You have to either get something else or that is it." Not exactly those words, but you get the gist.

Yan didn't call until I left my very negative review on RR. If you do call him back or answer the phone when he calls, see if you can record the phone call. Of course you will have to tell him the call is being recorded, but I bet he will hang up or change his tune once he realizes that. lol You are right he can say just about anything over the phone and if you don't record it then you have no proof.

drjcj2, I am glad this was helpful to you. I don't want anyone else to have to deal with this company.

Its amazing; I started dealing with this company in January and its now the middle of May and my bank still has to deal with them. MS knows they would have a good deal if they were to win. They know I don't trust them and won't risk ruining my new computer so they would get my money and would get to resell the memory that caused me to have to a buy a new computer. I have never asked for them to help pay for my new computer. All I wanted was the money I spent on the memory back. This company is just corrupt and greedy.

I have wonder how much of their income comes from unused store credits. Hmmm

[amaroq3]

Hey Frank, you ever get an email from Yan or what? I am dying to know what has happened with that. I hope you went through the BBB too. It will add to their bad rating.

[fjlsmith]

Nope, no e-mail. Just silence.

[amaroq3]

Too bad I wanted to see if Yan would slip up again. heh Anyhoo, in retaliation to my complaining about MS to RR, MS complained about my review so I made some small changes. My little mistakes pale in comparison to the mistakes this company has made though. Its like looking at a flea sitting next to a elephant. hehe

Originally, I thought I was going to have to change my forum post too, but it looks like its not needed. Woot!

[amaroq3]

Just posting a quick update: My bank has had to forcefully take back the charges from MS more than once in the last couple of months. I called the person at the bank who was working on my case and she tells me that they have 45 days to respond to the most recent actions. This company just doesn't give up. I wonder what my bank will do if they keep this up.

You have to also wonder about card companies like Visa and American Express when they will not take a company off their list of vendors that can use their cards if the vendor does not have a good rep with the BBB and the company repeatedly tries to take someone's money. Does it have to happen to someone at Visa or AE before they will do anything?

[amaroq3]

I was sooooo hoping this was over and done, but I was wrong.

On Monday I received a letter from my bank saying I had 10 days to reply to a new letter from Yan.

In this new letter they point blank admit to sending me ECC memory when I ordered non-ECC memory. They went on to say it was no big deal and that it would work just fine. They also have decided that they are going to charge me a restocking fee for $110.50 rather than the store credit for 442.50 "as par their returns policy". This is new in the policy and wasn't there when I orded the product. One can see that if they look at the return policy that nomaxim quoted earlier in this thread.

I don't owe these schmucks a cent as far as I am concerned. The computer I was getting the ram for was a Dell and I had talked to a Dell technician before getting the memory and was told that the non-ECC version of it would work. I talked to another Dell Tech Tuesday morning and without saying what had happened to me at first I asked him what would happen if I put ECC and non-ECC ram in my system. Below is what I learned:

07/03/2007 12:20:18PM Agent (Vikram_126763): "The RAM or memory technology depends upon system to system. However, any system cannot support ECC and Non ECC memories on it at the same time."

07/03/2007 12:26:49PM Agent (Vikram_126763): "Your system supports Non ECC memory, it will not support ECC memory technology. The system will not support ECC/Non ECC combo memory on the system."

07/03/2007 12:28:33PM Agent (Vikram_126763): "Adding ECC/Non ECC memory will either crash the system or there will be no boot situation for the system."

07/03/2007 12:30:43PM Agent (Vikram_126763): "Adding the combo memory may create issue with the motherboard as well, which leads to no post(no video no power) situation."

After I learned this I told him of my situation and that I had originally 4 sticks of 128 non-ECC memory in my computer and thinking I had bought more non-ECC memory (it said non-ECC memory on the packing slip) I replaced two of those 4 sticks with the 2 sticks of 512 memory I had received from Memory Suppliers. It wasn't until after my computer crashed and I had used the F2 function to go into the setup that I found the new sticks were ECC memory. He worked with me to see what exactly had happened to my computer, we tried just putting in each set of the 4 sticks of 128 ram and the final conclusion was:

07/03/2007 01:24:39PM Rachael C******: "so being given the wrong memory hosed the motherboard"
07/03/2007 01:24:44PM Rachael C******: "is that correct?"
07/03/2007 01:25:45PM Agent (Vikram_126763): "Yes, that is correct."

I love the chat version of Dell assistance. I printed it out after a copy of the chat was sent to me, highlighted these quotes and sent it on with my rebuttal letter to my bank today.