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Originally Posted by xam It is the 25% restocking fee that warrants the negative feedback. |
Not much you can do about that as it is clearly stated in their terms;
http://newelectronx.com/policy.php Quote:
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There is a 25% restocking fee on all returned items once it has been packaged or shipped.
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The first step would be to file a complaint with the
BBB. This will take thirty days to complete and the BBB will work as a mediator in this process. This will also show that you attempted in good faith to resolve the issue if you have to move one to the next step. But, more info may be needed so see the next paragraph.
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Originally Posted by xam No phone book or other listing. All shipping to and from is done by USPS |
You should have a return address, hence a way to do a reverse-address look-up. this will give the name and phone number associated with that mailing address, if listed with the any number of phone company's. In simple terms it allows you to get the name and phone number for a given address.
However, this statement is not true IMO;
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Chargeback: Chargeback’s is considered theft. We will take action in the event of chargeback’s to the greatest extent. Past chargeback attempts have incurred higher pay outs to various authorities exceeding the cost of the initial item.
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A chargeback is when you file a dispute for a charge with your CC company. If your CC company concurs that the purchase may be fraudulent, say for false advertising or a defective product, then the CC company will reimburse you and charge the merchant back, hence the term 'chargeback.' Per
consumeraction.gov and the
Fair Credit Billing Act;
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The law defines billing errors as: incorrect credits for payments, charges that you didn't make, and charges for goods or services that you did not receive or that were not as promised. |
Since the box you where told would work did not, the box did not work as promised. Therefore, IMO you have every right to file a dispute. You should contact your CC company about this but I would give the BBB a shot first.
Your third step would be to file a complaint with the
Office of the Attorney General- California, but that should be your last choice.
On a side note. I would never deal with this merchant as no contact info or physical location is apparent. IMO this company is hiding for some reason, therefore, I'd like that return mailing address for recording reasons. It may help in the future. You can PM or e-mail it to me, right click on my username for those options.
Thanks,
nomaxim
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