RedTagMarket.com

[RedpawGraphics]

UPDATE:
I finally recieved the product on the 28th, with the 28th being 13+ days of shipping involved with an original statement of 5-7 days to ship. The DVD case came cracked in the ultra thin gray mailer envelope the company used.

I'd have to be considered one of the 400 people a month that gets burned or forgotten by this company. Would I shop there again?. Probably not.

Company Profile:
No replies to email(s).
5-7 days to ship actually means = before the company gets off their ass and puts it in the mailbox.
No guarantee of actual shipping delivery date, because the tracking system on their site doesn't reflect real world values.
Ultra thin mailer envelopes won't keep product from being damaged.

[Navair]

On Monday I purchased from RedTagMarket, thru ebay..
For some reason I can't use ebay check-out. Everthing goes thru Channel Adviser. I suppose there products are ok...but their (RedTagMarket), Customer Service "STINKS".
I've tried to contact them to pay for the purchase, since for some reason I can't use PayNow w/PayPal via Channel Adviser. I just won't open. I've sent 11 emails asking them to call me or give me their snail mail address for a check. I've contacted Ebay Customer Support, and was given their phone number,.......a RECORDING No one to ANSWER ???? The message states,"All inquiries must and will be handled thru EMAIL".

Most companies would kill to have a customer beating a path to the door to pay for an item purchased.

Oh well , after 2 days of numerious emails to Sarah from Red Tag Market....I'm still waiting to pay for my purchase They just won't provide me with a avenue to have them accept my money!

Hopefully Ebay will intervien and ask them to contact me. All I get from Red Tag Market is a generic response to email, teelling me to use their "checkout" link............WHICH I CAN"T GET TO WORK !!!!!

[Kincaid]

I'm still having trouble receiving an item that I won on Ebay from them over a month ago! And this constant back and forth email crap is bullshit! Any company that doesn't provide a telephone number for customer service is shady, in my opinion. They just know how badly they suck and they don't want to have a true customer service department handling all of the complaints from the dissatisfied customers, THAT is why they don't have a phone number!

I would highly suggest that no one uses this redtagmarket company ever again because they steal your money and don't send you the items that you purchased. I'm sorry that I ever got mixed up with them, I wish I could just get my money back. I'm disgusted with the entire situation at this point!

[Kincaid]

Interestingly enough, I did find a phone number for the website. I did a WHOIS search, and here is what came up:

Whois
Domain Name.......... redtagmarket.com
Creation Date........ 2005-12-11
Registration Date.... 2005-12-11
Expiry Date.......... 2010-12-11
Organisation Name.... Red Tag Market
Organisation Address. 1113 Technology Drive, Suite B
Organisation Address.
Organisation Address. Indian Trail
Organisation Address. 28079
Organisation Address. NC
Organisation Address. UNITED STATES

Admin Name........... Daniel Yen
Admin Address........ 1113 Technology Drive, Suite B
Admin Address........
Admin Address........ Indian Trail
Admin Address........ 28079
Admin Address........ NC
Admin Address........ UNITED STATES
Admin Email..........
Admin Phone.......... +1.7048213654
Admin Fax............

Tech Name............ Greg Tost
Tech Address......... 1113 Technology Drive, Suite B
Tech Address.........
Tech Address......... Indian Trail
Tech Address......... 28079
Tech Address......... NC
Tech Address......... UNITED STATES
Tech Email...........
Tech Phone........... +1.7048213654

[nomaxim]

Welcome to RR.

Current BBB report.

Name: Moviemars.com
Phone: (704) 821-3654
Fax: (704) 644-0043
Address: 1113 Technology Dr STE B
Indian Trail, NC 28079-3460
Website: www.moviemars.com
Original Business Start Date: May 2004
Principal: Mr. Daniel Yen, CEO
Customer Contact: Mr. Daniel Yen, CEO - (704) 821-3654 or cservice@moviemars.com
Entity: Corporation
Incorporated: May 2004, NC
Employees: 8
TOB Classification: Video Games-Rent & Lease
BBB Accreditation: This organization is a BBB Accredited business.

Additional DBA Names
Thermite Media
Movie Mars, Inc.
Red Tag Market

BBB Accreditation Status
This company has been a BBB Accredited business since July 2005. This means it supports the BBB's services to the public and meets our BBB Accreditation standards.

Customer Experience
Based on BBB files, this company has a satisfactory record with the BBB.

You can file a complaint with the BBB here.

Sorry, the link to the BBB on the first page is now fixed.

[cob]

I would never place an order through RedTagMarket again. I placed an order with them to purchase a CD from their auction on Ebay. Their delivery statement was posted as "delivery within 5-10 days (5 average)."

I waited 11 days and I still had not received my CD nor a tracking number for shipment, so I sent RedTagMarket an email through Ebay where I had made my purchase.

Here is my email and their reply.

Dear redtagmarket,

Hello, I paid for a CD ordered on Ebay and I paid using Paypal through Ebay on April 4, 2008. The payment was deducted from my checking account by Paypal on April 5, 2008. I received an email thanking me for my payment from you. When will my item be shipped? It has been 11 days since you received payment. Please respond and if the item has been shipped send me a tracking number.

---------------------------------

Their reply....

Thank you for contacting Customer Service.

I‘ve personally checked on the status of your order, and I apologize for the delay. Your item has not yet shipped due to an error in our inventory.

Please be assured that your item will ship as soon as it becomes available. I anticipate this will be in a few days but may take up to 1-2 weeks depending on restocking. If you’d prefer to cancel your order immediately and receive a full refund, I’d be happy to begin that process for you right now, just let me know. I appreciate your understanding and once again, apologize for our error and the inconvience it has caused you.

Glenda
Customer Service Representative
http://www.redtagmarket.com
Red Tag Market, Inc.
1113 Technology Drive |Suite A
Indian Trail | North Carolina | 28079
---------------------------------------

I replied by email...

Dear Glenda,

Thank you for writing back. If Redtagmarket.com didn't have the item in stock then it should not have been placed up for sale on Ebay. I don't want to wait 2 more weeks for this CD, so yes; please cancel this order immediately and give me a refund back to my to my paypal account.

---------------------------------

Their 2nd reply back...

I do apologize that we were not able to fulfill this order for you. This item was in stock as listed. Our inventory changes by the minute and was not current when your order hit our system. I have requested a full refund for your item. Please allow a few days for this to be processed.

Christi
Customer Service Representative
----------------------------------

I say BALONEY... I still don't believe that the item was in stock. They did however refund my money back to my Paypal account the very next day after my request for a refund, so I am happy about that.

If my memory serves me right, I did order a CD from them within the last year but I had forgotten about it. I did receive that CD but it took 3 weeks to the day for it to be delivered to me.

Two days after refunding my money back to me through PayPal, I received another email from RedTagMarket. They sure don't seem to know what they are doing. I won't be a repeat customer. Check out the email below.

-----------------------------
UPDATE:

(Here is a copy of the last email from RedTagMarket) regarding this transaction that they sent to me on:

Date: Fri, 18 Apr 2008
Subject: RedTagMarket.com - refunded but items may still arrive shortly

We have refunded you for the item(s) you didn't receive. We apologize
for the inconvenience.

If our system showed that it did ship, and you do end up receiving your
item(s) in the upcoming days/weeks (USPS has been known to sometimes
deliver items up to 2 months after we shipped it out!), we ask you for
your honesty and to repay us for the item(s) we refunded you but that
you did end up receiving. Please just email us letting us know and we
can let you know how to pay for them.

If you receive them in the mail, you can also mark "RETURN TO SENDER"
on the envelope and it will be returned to us free of charge.

Or if you'd like to manually return the items to us, please do so to:

Attn: RT-US Order 260534
1113 (IO) Technology Drive,
Suite A
Indian Trail, NC 28079

Thank you for your honesty. If you have any further problems, please do
not hesitate to contact us.

Sincerely,

Red Tag Market





(this post edited by Cob... on 04-18-08 due to spelling corrections)

Signed
Cob

[drlasvegas]

Several attempts have been made to RedTagMarket through Ebay and no replies have been made. I had a few questions about items they were selling.
Without an answer about a product for sale why would I bother to make a purchase. BUYER BEWARE AFTER READING ALL THE BAD COMMENTS !

[ihave2boys]

I purchased 2 DVDs listed on Ebay as being in stock. I received an email from Red Tag Market just days later stating that the items were not in stock, but I could cancel my order and receive a full refund. I did just that--the very same day, however, they only gave me a partial refund. I made several attempts to contact Red Tag Market with no response. About one week later, I received an email stating that my items had shipped. The DHL tracking number they gave me was bogus. I waited exactly one month before contacting them again (wanted to make sure they could not say that the items were still en route). I am waiting for 4 more days before I contact the BBB and the Charlotte North Carolina news stations. It's a smallish city---they love to hear about local businesses and I'm willing to talk. I told my husband, they messed with the wrong B*&$h. This Mommy wants the Baby Bumblebee DVDs that she ordered for her toddler! In all seriousness, I will be their worst nightmare until I get my money back. No more. They have robbed enough people.