Linksys Orphans SRX Technology

[alkolkin]

One of Linksys' newest products, the SRX Router and PCI adapter with SRX400 (WMP54GX4) will not work with Vista. Their website, http://www.linksys.com/vista indicates that it will NEVER be supported by Vista. If you buy it plan on being orphaned. I called Linksys "Customer Service " to see what kind of policy they had on such an issue. They said they will not exchange it for a product that will work with Vista because that is against Linksys policy!

When I asked to speak with a supervisor, I was told that (1) she was busy and did not know when she could take a call and (2) would not be calling me back because that too was against Linksys policy!

So, buyer beware. The company will not support its customer base or even its reseller base, which I am part of.

Guess whose products I will never buy again.

[frostbitetwice]

Thanks for the heads up, alkolkin. We had good service from them, however, we could not get the router to work. Much later we found out that the "Geek Squad" had sold us the wrong wire. Over an hour on the telephone with them and never the suggestion of having the wrong cables. Thank you Micro Center for the answer !!!!

BTW, if I had that type of service I too would go else where.

Good to have you hear at RR.

[flipper812002]

Looks like i will have to buy a different one also as mine isnt on the list. Oh well not planning on upgrading anytime soon as the windows vista 64 bit doesnt support alot of my equipment, The crossfire drivers just came out for vista so there again i need to wait till they go thru some real time testing and my creative sound card is still beta drivers that work only half the time.