Newegg and their crappy service

[flipper812002]

No what i am saying if you had bought that much then you have had to read thru their policies.

Please save all packaging and accessories for any item that is returned to Newegg.com. All original equipment, components, manuals, cables, documents and packaging must be returned with your item in order for Newegg.com to process your RMA

So that one went thru at all would thrill me. The other i would explain to them and send the retail box and everything that came with it and see if they would take care of it then. I never had a problem with returns from newegg of course like i say my customers get all boxes and i have a file with their name and recipt on it in case i need to warranty anything. I also give the customer a print out of all parts with the warranty for each part listed on it. I dont include the prices. If a part goes out on a customers machine i personally take it out and make sure all parts that came with it are in the retail box if it came with one and RMA it. Never had a problem that way.

Seems like by just sending in the boards unless they were oem which i have never bought a oem motherboard, Is asking for a red flag. Seems you are real quick to fault newegg here unless they were oem. If they were retail is easy to understand why they sent one back i am actually amazed they let one thru.

As for whos fault it is is easy to tell. I also dont judge others or tell them what they have or have not spent there. I have no idea how you got into my account to see if i have spent as much as you or not.

Assume = a@@ u me

So tell us here what would it take to make you happy?

[The_Shooter]

Over the last few years, I have spent over $16,000 with Newegg. Sure I have had a few items that have gone bad, however, they are great about taking things back (I keep all my boxes though). I love their return policy, Where I work, you have 2 weeks and thats it. After that, you have to go through the manufacture. With Newegg, I had a video card I bought from them, a few months later, it went dead. Newegg took it back without a hitch. The only gripe I have with them is that I really don't like UPS shipping at all. But there is always an option to ship it via other methods.

I work retail, I think with the conversation you had with the customer support was great on their end, they apologized, and for your inconvenience even offered $15 credit. However, mistakes happen, we are all human. I mean, what did you want them to do?
What I don't get is how someone can get so angry with something being out of stock. It does happen. Maybe cause I have to deal with customers all day. Try working retail, you will get a whole new perspective on things.

[The Merg]

Originally Posted by rivlez123

not after a credit at all. the thing that pissed me off is that they believe $15 is going to make everything all better. I'm not after any money, I just want an explanation why one RMA gets approved and the other doesn't, when they both were the same. Obviously you do not get my point, read again.

As asked before, what are you looking for? They apologized, the chat support stated they would contact the appropriate department to have the item removed from the website, and they offered you a small credit for your inconvenience.

As for the RMA issue, I didn't see anything in your chat where you asked about that issue and you state that's the full chat. In fact, the only thing you ask the entire time during the chat is for Jason's e-mail address. Looking at that chat transcript, I don't see how NewEgg CS is sickening at all. Their chat support kept trying to find out what they can do for you and you would respond "what does that do for me?"

If they tick you off that much, just don't use them anymore, but if you want to berate them at least show us how they have actually treated you rudely or unfairly.

- Merg

[Atomic Rooster]

Wow. That is absolutely horrible how she treated you rivlez123. She was courteous and forthcoming with her responses. She even gave you all the contact info you asked for. What's this world coming to?

I didn't see any mention of a RMA anywhere in that convo you posted.

[rivlez123]

unfortunately i have explained only a tiny portion of what happened. Just spoke with Jason Salinas from newegg. He called me up to talk about the things that have happened. He was very professional and understood where I was coming from. This is service newegg has shown me in the past. He made a bad situation right. I was actually very suprised to see that he took the initiative to make the phone call and correct all this. I do hope from now on that newegg can continue to provide service like this and that this doesn't occur again. Sorry to everyone on here that I didn't reveal more info that happened but I really didn't want to get into all of it. Thanks guys.

[flipper812002]

Originally Posted by rivlez123

unfortunately i have explained only a tiny portion of what happened. Just spoke with Jason Salinas from newegg. He called me up to talk about the things that have happened. He was very professional and understood where I was coming from. This is service newegg has shown me in the past. He made a bad situation right. I was actually very suprised to see that he took the initiative to make the phone call and correct all this. I do hope from now on that newegg can continue to provide service like this and that this doesn't occur again. Sorry to everyone on here that I didn't reveal more info that happened but I really didn't want to get into all of it. Thanks guys.

That is normal for newegg for those of us that know them. Above them all is jason who is always there when needed. I just dont get where you say sorry you didnt reveal more info, from the beginning even i could tell you were after something? How was the situation resolved for others here as for myself also. After all you made the whole problem public why not how it was resolved.

[Atomic Rooster]

I'm sure he got something free out of the deal since a $15 credit wasn't enough to satisfy him.

[rivlez123]

he's just replacing my board for me, thats all. As that's all I wanted.