Hi all,
the story so far... he will NOT get away with this!!!
Read it from the bottom up...
________________________________________
From: Alex Mxxxxxx [mailto:alex.mxxxx.com]
Sent: 26 January 2007 08:52
To: 'support@coolestpc.co.uk'
Subject: FW: Order not received
Hi,
Can you confirm that my order has now been sent please.
Regards
Alex Mxxxxx
________________________________________
From: Alex Mxxxxxx [mailto:alex.mxxxxxx.com]
Sent: 23 January 2007 05:31
To: 'support'
Subject: RE: Order not received
Hi,
Thanks for getting back to me. I would be happy with this.
Regards
Alex Mxxxxx
________________________________________
From: support [mailto:support@coolestpc.co.uk]
Sent: 22 January 2007 09:34
To: 'Alex Mxxxxxx'
Subject: RE: Order not received
Importance: High
Alex, Hi
Sorry about this, it has not been intentional – been rushed of my feet running things alone. Would you be happy if I sent you the Hardcano 13 with free delivery, and refunded everything else (including postage) ??
Let me know asap and I can do this evening still………….
________________________________________
From: Alex Mxxxxxx [mailto:alex.xxxx.com]
Sent: 22 January 2007 16:24
To:
orders@coolestpc.co.uk;
support@coolestpc.co.uk
Subject: RE: Order not received
Sir/Madam,
Since my last communication with you, requesting a full refund, I have heard NOTHING from you.
Please take actions to resolve this matter, before I am forced to seek legal representation.
You can contact me on: 079xxxxxxxxxx, I would appreciate a call.
Regards
Alex Mxxxxx
________________________________________
From: Alex Mxxxxx [mailto:alex.xxxx.com]
Sent: 11 January 2007 05:12
To: 'Orders'
Subject: RE: Order not received
Sir/Madam
Is there still a problem with this order, or has it been dispatched yet?
________________________________________
From: Orders [mailto
rders@coolestpc.co.uk]
Sent: 29 December 2006 09:58
To: 'Alex Mxxxxx'
Subject: RE: Order not received
Hi Alex,
Sorry for the delay with your order, it was not visible on our order system home page, but was listed under “Pending verification” on our system. I can however, see it has been verified, so please accept my apologies for the delay – we’ll get the order out asap!
________________________________________
From: Alex Mxxx [mailto:alexxxxxxx.com]
Sent: 29 December 2006 20:34
To:
orders@coolestpc.co.uk;
support@coolestpc.co.uk
Subject: Order not received
Sir/Madam
This is my second communication with you with regards to the order which I placed with you;
Order Number: Mxxxxx
Order Date: 9 December 2006 10:35 GMT
I have still, as yet, not had any communication from you and I would appreciate some acknowledgement that you are aware of this issue and how you propose to remedy the situation.
I look forward to hearing from you at your earliest convenience.
Regards
Alex Mxxxxxxx
Dear MR A C Mxxxxxxx,
Thank you for shopping at CoolestPC UK .
We have received and are processing the following order:
************************************************** ****
Order Number: Mxxxxxx
Order Date: 9 December 2006 10:35 GMT
Ship To:
xxx
Shopping Cart (Prices in British Pounds)
REF DESCRIPTION QUANTITY PRICE COST
------------------------------------------------------------------------------------------
TT-FAN-09 Thermaltake Hardcano 13 Fan 1 £29.95 £29.95
Controller & Card Reader
VA-HSK-03 Vantec Iceberg Copper BGA 1 £6.95 £6.95
Ramsinks
AK-MOD-18 Akasa Paxmate Plus Noise 1 £8.75 £8.75
Reduction Sheeting For Full
Tower Case
================================================== ========================================
Subtotal: £45.65
Delivery (First Class Recorded): £8.48
VAT: £9.47
Total: £63.60
************************************************** ****
Sincerely,
Orders
CoolestPC UK
2A Wellington Road
Maidenhead
Berkshire
SL6 6DQ
United Kingdom
0870 460 1999
0870 460 4174
orders@coolestpc.co.uk http://www.coolestpc.co.uk
Your order from CoolestPC UK has been successful
The unique reference for this transaction is: xxxxxxxxxxxx
Dear MR A C Mxxxxxxxx
Thank you for your order. Your payment has been processed successfully.
You can put your own message in here
Please quote your order number xxxxxxxxxxxxx in all correspondence with either CoolestPC UK or Protx.
Order total: 63.60 GBP
Card used: Visa - xxxxxxxxxx, United Kingdom - Ending:xxx - Attempt:1
You bought: Items from coolestpcuk
Delivery Address:
MR A C Mxxxxxx
x xxxxxxx Road
xxxxxxxxx
xxxxxxxshire
United Kingdom
xxx xxxx
Billing Address:
MR A C Mxxxxxx
x xxxxxxx Road
xxxxxxxxx
xxxxxxxshire
United Kingdom
xxx xxxx
If you have any questions regarding your order, delivery details or items purchased, please contact CoolestPC UK directly at
support@coolestpc.co.uk.
This payment was processed by Protx, a third-party payment service provider. If you have any questions regarding the online card payment system, contact protx at:
support@protx.com
Please be aware that Protx has no involvement with the fulfilment of orders placed through this web site. If you have any issues regarding your order please contact CoolestPC UK directly.
Copyright Protx Ltd 2004
Linear Mode
