DishNetwork is a bunch of thieves

[stant093]

Ok,
So we decided to cancel our satellite service a couple months ago (around 9/06) for a terrible signal during rainy AND sunny days. Instead of asking what went on and why we cancelled, they rep said ok, im going to charge you the $200 early termination fee (F'ING OUCH!) fine, we paid that and figured it was a better deal than pay $60 a month for their horrible picture/service. So about 2 week slater, they send us a PRE PAID label (hmm can that be traced?) NO! on Oct 2, they charged us a $400 + $50 for the receiver which is a $60 receiver here on abay....So somewhere around 3-6 weeks after they charged us, my girlfriend called and explained to the rep that the box was shipped and this is an unjust charge. After teaching this lady ENGLISH, she finally says ok, the charge will be removed....here we are now. I just got off the phone with them (well last night) and they are saying there is no way to connect the tracking number on the PREPAID LABEL (hmmm...i wonder how they paid 4 the $5-$10 label without showing where that money goes, must be dishnetwork is fine with laundering $$ too??) I know for a fact that if they sent out a PREPAID LABEL with OUR RETURN ADDRESS ON IT, THEY CAN TRACK IT....sorry for the caps but if i could meet the CEO or president of dishnetwork, i would punch him square in the mouth and kill his dog in one blow....this is rediculous and right intime for christmas.

DISHNETWORK IF ANYONE FROM YOUR HORRID COMPANY CAN SEE THIS, GO F@CK YOURSELF! We will be disputing this with our credit card or better yet, will be calling a lawyer for out interest that has accumulated on our credit card since you wrongfully charged us on OCt 2-06. Thank to you we now have over $650 invested in your business. I just want to let you know my kids appreciate it. Every present we cant get them will be a letter from you guys saying how you took all of mommys and daddys christmas money.

Any lawyers here want to start a class action lawsuit over this? i know there is about 500 other people who have been ripped off in the exact same way.

[frostbitetwice]

Stant, I feel for you. We have had a lot of problems with DirectTV. Our problems has been with customer service or the lack of it. You would think that Dish and Direct would distinguished their companies from the local cable guys by providing better service. I am afraid that service in America is dead. Perhaps they should change their name to DudeTV and DudDishNetwork. If this is me and they did not satisfy me, I would get my cc number changed and tell them goodbye.

[stant093]

were working on disputing this with our credit card, but i still simply cant believe this company would rather do this to stay making money rather than pride themselves on careing about their customers needs. appauling.

[Peter Cornstalk]

I had comcast at my new house for over a year with HDTV and there are 5 HDTV channels I am supposed to be able to get that won't come in and I have had 3 techs out over the course of a year and they fiddle around and tell me it is a problem with their system on their side of the terminal in my yard and they say it will be fixed and it never is.

I have seen the same type of thing with a dish because my business partner has a dish and it has a bad picture sometimes during good weather.

[flipper812002]

My wife and me have been talking of getting dish but thanks to this post which i showed her she said she doesnt want it now. Just another way i save money or trouble by visiting these forums. Thanks guys

[demon_wolf]

We have had Directv for about 6 Months now.

I must say it is the best service I have ever received. The sales person was very helpful, the guy that came and installed it was great!! So much so i emailed the company and put in a good word.

Picture quality has been great, and we have had no problems at all. When i compare everything to Charter, our old Cable company I wish i had switched years ago.

[Peter Cornstalk]

How's it work during a rainstorm?

[light7024]

I only registered just to reply to this post and address a couple of issues. I wont be back to read replys so flame away. Im a Adult and will act like...........I wont come back to respond to flamers.

Stant I understand your problem, my back ground is 12yrs of cable (charter and comcast) installs, DirectTV and Dishnet installs. Who ever is paying more in the market is where Im at.
Any how Stant the only true point you made is that customer service didnt speak english for that issue vote. Thats a example of jobs going overseas.
As for getting charged for this and that, you where given something to sign and in that contract it explains ALL of the issues your gripping about. They didnt get a CC without giving you that contract. You also where given the shipping lable and that also had a reciept with the tracking number. I know because I move where the work is and had to ship Dishnet work boxs back twice same routine.
Your mad becuase you where charged, what I find most when I deal with angry customers in sats or cable is people get into a service they cant afford and they get turned off, then get mad cuz they have to pay early term fees.
As for Satellites going out in rain satellites go out as often as cable goes down. Cable has what the call a "head" at the "head" is thier big dishs to get it to you thru cable they go out to, weak signal loss, errors, pixel same error displays as satellites.
What I also find is customers who want the dish even if theres trees in the way.....no they demand it. If a satellite is going out in a rain storm you have something more than a cloud blocking it OR the installer left giving you a weak signal and thats covered for 90 days or a 1 yr depending on who installed it. Im sure you had rain within 90 days of install unless your live in the desert. This also is in the contract you recieved. The real problem is people get to excited and jump right in without researching good and bad. They also take friends words for what works and what dont when they dont get facts.
Personally if Im gonna have a car or house built Im gonna talk to the guy who builds it not the guy who sells it or someone who owns one. I have my own mind and can form my own opinion.
If your dish goes out call the company who installed it. Both dish companys have serious customer service issues we as techs deal with it to we know. But you should be dealing with the install company only unless your issue is programing. A quality installer will let you know this.

And no they dont care theres MILLIONS of people out there who need satellite becuase they cant get cable. YES dish signal goes out but not as often or as bad as people claim. Its not dish or direct its the install. Stop putting your houses in the middle of the woods and expect us to aim it at a dime in space. Its NOT a anntena and we are not God.

As for cable most cable grids are out dated and in need of serious repair. Getting charter to fix any signal issues good luck. Cable techs get paid per job not by hour so they arent going to spend alot of time working on connection issues. They will throw ends on maybe change a splitter, or a cable box out thats about it. They dont get paid enough to lift a 80lb ladder off thier truck and climb a pole, besides most Ive worked with are just plan lazy.

Peter next time you call them be home for the tech tell him you want a new line from pole to the house, its called a drop and watch hime do it. Tell him you also want you HD box on the lowest db loss on the splitter possible, then tell him to run a new AO (outlet line) to the room where the box is. That doesnt solve your issue, what I usually tell charter customers is make 2 calls one to charter every other day till its fixed past the drop. The other once to comcast and tell them you want them in your area. The more who call the more they will look into taking over and offer thier services Ive seen it happen. Cable has internet going for them but please people dont have us hook up a piece of crap computer and expect it to run like a corvette online.

Flipper if this posting area is where you make your decisions you need to look into issues more and get facts not opinions.

Demon you got a good installer and thanks for taking the time to praise. Usually I find people waste no time calling and complaining but rarely call and praise it amazes me. I think people just like to complain.

[sherylp]

Light, I didn't see where Stant didn't agree to pay the $200. He complained about it a LITTLE, but not a big deal. The big deal is the theft of the equipment cost by dishnetwork. The lack of tracking ability, and general way a company decides to run to cut corners and costs, technically shouldn't impact customer service. If your company is willing to have crap for reps, take care of the problems they create quickly and ethically. Don't expect the customer to pay for your mistakes.

You yourself work for whoever pays the most, we expect to pay the least... looks like diminishing returns for both parties. I would much rather pay 10-20% more if something comes with good customer service. We used to have direcway satellite internet. What a pile of crap that was! Expensive to setup, expensive to maintain, and almost ripped off the same way as stant when the contract was up and we decided to cancel. They too claimed to have never gotten their two satellite boxes. Luckily, I still had the email with the attached label, and was able to track via DHL. They just think you will forget about the $400 charge on your card.

Comcast for over a year couldn't get a good enough signal for 8mb/s service (premium). HDTV had huge glitches. DVR boxes did not work right. I went through at least 4 STB's up to the motorola phase III's. They worked ok, but the pq sucked. They even rewired the whole house (took 6 hours, very nice technician). Fixed only the cable modem problems . Switched us to digital simulcast, and pq went to crap.

I now have 4 HD TV's, with no HD content, save for movies on DVD and media center PC's. I returned all the STB's... and guess what, they continued to charge for them for 3 months. It takes time and patience to sort stuff like this out, and you usually can... My bill is a lot lower ($80 vs $160), my headaches are gone, and I just don't care about HD anymore. I can do everything the STB did and more with a couple MCE boxes.

[sherylp]

I'm on a roll tonight, I just found this site, needed to vent past misdeeds

On another note about early cancellation...

Sprint. Sprint freaking sucks. We were customers for 3 years, and decided to switch to tmobile. Got the tmobile phones (tmobile has excellent cust service). Went to cancel sprint, and they say we owe $200... I almost let it go, until the service douche said PER PHONE. We had 3 phones, that's $600!

Mind you, our contract was a 2 year thing. Somehow, I vaguely remembered they called us up about 11 months prior, and told us about offering "free text messaging to our valued customers". I never text messaged in my life, but have gotten them a couple times, so I said sure.

NO ONE TOLD ME THAT SIGNED ME UP FOR ANOTHER 2 YEARS. WTF. Seriously angry, but paid it a couple weeks later, because I didn't want to fart around with that anymore. Bad customer service (AND THE RELUCTANCE TO FIX IT) comes and bites you in the a$$ doesn't it sprint, et al, when anyone can see stories like mine on the internet.

Tmobile has about the crappiest internet ever through their phone system, but, because of their good service skills, I will stay away from sprint as long as it takes. Maybe verizon is better.