Hi. After reading so many complaints on FotoConnection, I don't feel so bad about being so taken. I am allowed to join the ranks of other good people who thought they did their homework on pricing but forgot the homework on the dealer.
You mentioned that there is a New York state law regarding the necessity of
a merchant to disclose at the time of sale that an item being represented for sale is a "Gray" market item. Do you know how I can find that cite? It is a very good piece of information to have available here as the best FotoConnection can do is quote their "policy" which only says that "Some items may be imported". That doesn't cover their butts as almost everything is imported, however "Gray" market means that the item is not warrantable or repairable in the US, backed the the USA branch of the company that manufactures the item. For example a "Gray" market Nikon is not warranted by USA Nikon and therefore USA Nikon won't repair it nor will they allow an authorized Nikon repair center in the US to repair it.
To simply say that "some items may be imported" is not only a complete lack of the real terms of that sale, but also an attempt to avoid the subject of "Gray" market all together.
Thanks for your help. Oh, we definitely are disputing the charge and will have full documentation available for the CC company.
The thing to do is NOT let them get away with anything because you think you have no recourse. Keep notes of all conversations in sales and in follow up calls, but once you know you've been "had", no longer accept any communication from them in any other manner than in writing. If they fail to respond in writing, ,you have so much more power behind your dispute.
Also, be willing to provide an "amiable" resolution. Allow them the opportunity to make it "right". Their failure to deliver what is promised,
their misrepresentation, their failure to disclose has already rendered their policies null and void. They demonstrated "questionable" (to be kind) practices from the beginning. Never ever sign that you accept any of their terms on the RMA Request Forms. Do not give them back the power they already have ceded due to their misreprentation, failure to deliver the product as advertised, failure to disclose 'gray' market, and don't forget their web site says "100% Satisfaction Guarantee". That means they have to perform to that! You can't just throw that up on marketing materials without backing it up.
Thanks for getting me that cite on New York law and "disclosure". Deeply appreciate it.
Quote:
Originally Posted by The Merg  unita_logica:
If you paid by credit card, call your credit card company and immediately dispute the charge. Your claim is that you did not receive the goods that you were charged for. You'll probably need to fill out an affadavit and send that in to them, but this will put the ball in fotoconnections court.
If fotoconnection doesn't respond, the credit card company should refund your money back. You might even get to end up keeping the products that fotoconnection sent you.
If fotoconnection does respond, you might be required to send the items back to them. Use a shipping service with tracking (UPS, FedEx, DHL, etc.) so that you have proof that they received the package. I would also go as far as photographing the contents that you are shipping back to them so they cannot claim that they did not get everything. You might end up being out the cost of shipping, but that's a far cry from the hundreds probably spent on the unwanted camera.
Also, contact the BBB and file a complaint with them. The more complaints against a company, the more likely criminal charges might be filed against them (i.e. Express Cameras in NJ).
Also, please leave a review for them here on ResellerRatings. I'm sure nomaxim will point out the correct link for that and also the policies regarding posting a review. 
HTH,
Merg
BTW, welcome to RR. |
I bought from here about a year ago and I cant get over it I bought a olympus 720sw a day after I ordered it I got a call no problem accept that I know enough about cameras to know he was giving me a line about the cam. only came with a short life battery so I told him no about six times before he hung up on me so he called back the next day and tried again and this time I was in a meeting and had told him this and I finally had to step outside and tell this guy I had already called olympus directly and they said everything he was telling me was b.s. and to cancel my order so he hung up again on me I know this is long but read before you buy ok so when I got a chance I called in when I started to tell anyone what the problem was they would transfer me to someone else that would do the same thing so I finally just stopped calling and waited for it to come well it did and it was used and he shipped some crappy battery with it and a b.s lens cleaner oh and here's the really good part list was 250.00 there site 210.00 what my credit card was charged 385.00 I sent numerous emails made dozens of phone calls what did they tell me well we sent you a premium accessory package and sir you ordered it hahaha no I didn't well yes you did sir if you would like you can send it in and we can send you another haha not a chance I called the bbc no help it took 3months for them to say "fotoconnection said they would swap it out" and thats all we can do for you not at all blaming the bbc but we should have some kinda protection from this type of fraud and my credited me the difference until I had no way to prove the price they advertised and they didn't send me any kind of receipt oh I wish I could put this on their front page.
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