BEWARE Leatherup.com details inside...

[whip69]

I have had a problem with a merchant and need your help...


http://members.clnk.com/whip69/leatherup.htm


Send this to everyone you know and email these jerks...

[holly-squirrel]

Your saddlebags are sagging because the leather on the back is too soft and flexible; the cover is heavier than the bottom, so it is pulling the bag down due to gravity. The best thing you can probably do is to locate a leather-worker who is willing to reinforce them from the inside, and run the bolts thru the reinforcement. A thin piece of sheet metal is likely your best bet, and a thin piece of leather on the inside so that your clothes or whatever are protected from the metal. Masonite could also work, but it is pretty weighty stuff.

Another option is to have straps sewn or riveted onto a highest part of the back -- taller than the top, and hang the bags from the brackets.

Holly

[rbv4531]

If you're within 30 days, just call your bank and do a credit card chargeback. Have the URL of the no-hassles return policy on leatherup.com website handy, that is all your bank needs in case the merchant disputes the chargeback.

[nomaxim]

Have you tried the BBB?
I can't find a file on them so looks like you would be the first.
https://odr.bbb.org/odrweb/public/GetStarted.aspx

[Chrisbase]

Did you add the correct metal washers needed for the saddlebags? Make sure to add metals washers and you are good to go. Also I have bought many things from that firm and they are very reputable. Other places charge much more for the same stuff. I think if you install it correctly they will look and work great.... I persoanlly never had any issue with them so good luck.

Also chargeback will only work if you return the item and it's not altered. So call that firm and see if you can make a deal. Tell them to send you another pair. I am sure they will, they did me some big favors in the past, if I find the persons name over there I will post it here.

Chris

[Alex2337]

I have the same problem with leather up saddlebags . They are a piece of crap. They do not mention anything online and just convince you that the bags would work just buy them. I really hate that. They lie to you. Its false advertising. They prey on a customers lack of knowledge. The Saddlebags are a piece of crap and Dangerous to ride around with. In other words its the worst quality of saddlebags i have ever come across in my life. I am thinking about taking them to court. I would appreciate a support from any one here. Any one who rides a bike and has purchased saddlebags from Leatherup please contact me.

[nomaxim]

Welcome to RR.

The review page here at RR gives them a 4.42 out of 10 rating with 13 reviews since 6JAN2007. The average rating at this time is 8.10 out of 10 so they are well below average.

If you have purchased from this merchant you can leave a review at the above link. All reviews must comply with the ResellerRatings T&C notably the 15 points listed.

Current BBB Report, (you can file a complaint with the BBB at the link, but it appears from the report that this company does not respond ~30% of the time to the BBB)

BBB Rating
Based on BBB files, this business has a BBB rating of F.
Reasons for this rating include:
Failure to obtain a required competency license.
BBB does not have sufficient information to determine how long this business has been operating.
Number of complaints filed against this business.
Failure to respond to complaints filed against this business.
BBB does not have sufficient background information on this business.

Business Contact and Profile
Company Name: Leatherup.com
Company Address: 2200 S. Fort Apache Rd. #2036
Las Vegas, NV 89117
Phone Number: (213) 763-6185
Type of Entity: Sole Proprietorship
Customer Contact: Frank Flores, Management
BBB Accreditation Status: This company is not a BBB Accredited Business.
Type of Business: Internet - Shopping Service
Web Site Address: Motorcycle & Leather Clothing Store - Motorcycle Jackets, Helmets, Biker Boots, Leather Pants & Chaps

Licensing
As of 3/19/2009, the Bureau has been UNABLE to confirm this company has a valid local business license for the locale in which they operate. IF A CONSUMER DOES BUSINESS WITH AN UNLICENSED FIRM, THEY DO SO AT THEIR OWN RISK.

Customer Complaint History
When considering complaint information, please take into account the company’s size and volume of transactions, and understand that the nature of complaints and a firm’s responses to them are often more important than the number of complaints.

The Bureau processed a total of 25 complaint(s) about this company in the last 36 months, our standard reporting period.

Complaints Concerned:
1 - Advertising Issues
1 - Advertised terms not honored
1 - Service Issues
1 - Improper or inferior service
2 - Billing or Collection Issues
1 - Failure to correct billing errors
1 - Unauthorized bank debits
7 - Delivery Issues
1 - Late delivery of products
3 - Non-delivery of products
2 - Delivery of unordered products
1 - General Delivery Complaint Issues
8 - Refund or Exchange Issues
2 - Failure to honor refund, exchange or credit policies
5 - Failure to honor promised refunds, exchanges, or contract
1 - General Refund or Exchange Complaint Issues
6 - Product Issues
6 - Defective product

The 26 complaint(s) closed in the last 36 months was/were closed as:

12 - Resolved
2 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
10 - Company resolved the complaint issues. The consumer failed to acknowledged acceptance to the BBB.
6 - Administratively Closed
6 - BBB determined the company made good faith and reasonable offer to resolve the issues, but the consumer did not accept the offer.
8 - No Response
8 - Company failed to respond to the BBB or to the consumer to resolve the issues.

The website also gives these two address'.

LeatherUp.com
2620 S. Maryland Suite 846
Las Vegas, NV 89109

West Coast Fulfillment Center
955 Venice Blvd.
Los Angeles, CA 90015

Per Whitepages.com the above phone number belongs to the LA address,

Leatherup Com
955 Venice Blvd
Los Angeles, CA 90015-3235
(213) 763-6185

I am also unable to find a business registration with either the Nevada Secretary of State or California Secretary of State, at least with the name 'Leatherup.com', 'Leartherup com', or 'Leatherupcom'. A business called LeatherUp Inc. does appear in CA. records (filed on 29JAN1992) which has since been 'suspended', however none of the address's match plus the WhoIs info for 'LeatherUp.com shows that the domain wasn't registered until 10AUG1999. So I don't believe that that is the same business.

[frostbitetwice]

After visiting their website and reviewing their pricing, no wonder you are having problems with quality control...

[Alex2337]

Thanks for the information nomaxim.

[frostbitetwice]

Licensing
As of 3/19/2009, the Bureau has been UNABLE to confirm this company has a valid local business license for the locale in which they operate. IF A CONSUMER DOES BUSINESS WITH AN UNLICENSED FIRM, THEY DO SO AT THEIR OWN RISK.

Business licenses mean nothing. All they are good for is to be inventory by your local and state governments; not to mention varies and in some cases high fees.